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Analyst, Sales Operations



IT, Sales & Business Development, Operations
Pune, Maharashtra, India
Posted on Thursday, May 23, 2024

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

The Pune Shared Services Centre was built to drive efficiencies in Sales Operations activity and support the Americas Divisional Sales Theatre with specialized focus on SalesForce data quality, reporting and ensuring the requisite tools are provisioned. As a Sales operations analyst, this role will be an integral part in the shared service centre responsible for responding to case load and inquiries from the Sales teams it supports.

What You'll Do:

  • Tackle the daily administration and support caseload of database including Accounts, Contacts, Opportunities and Territory Assignments.

  • Act as internal Help Desk resource for all user support issues with the Sales organization and work with the Technical support team to expedite resolution.

  • Support provisioning and onboarding of Sales Representatives to key tools

  • Ensure and maintain data integrity in Salesforce.

  • Ensuring global consistency in sales operations processes and practices.

  • Participate in ad hoc projects, as required, to improve the operations and process flow of the Shared Resource Centre

What You'll Need:

  • Strong mathematical/analytical background with the ability to understand complex data and resolve difficult problems.

  • Excellent communication skills are a must with good command over written and spoken English.

  • 2+ Years of Experience in Sales Operations, Finance or applicable quantitative role.

  • Previous experience with SFDC and SFDC tools like Data Loader preferable.

  • Good knowledge of MS Office and Excel.

  • Experience with a “Shared Resource Centre”.

  • A self-starter, quick learner and team player.

  • Contributes to team and company success.

Shift Time: 2 PM IST to 11 PM IST

Work Location: Pune, IND



Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

  • Competitive vacation and flexible working arrangements

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Access to CrowdStrike University, LinkedIn Learning and Jhanna

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

  • Birthday time-off in your local country

  • Work with people who are passionate in our mission and Great Place to Work certified across the globe

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.