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Manager, Falcon Complete (Hybrid)

CrowdStrike

CrowdStrike

Austin, TX, USA
Posted on Friday, May 24, 2024

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike is looking for highly motivated, self-driven, technical Manager dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. Our CrowdStrike virtual security operations center offers opportunities to expand your skill set through a wide variety of experiences, detecting and responding to incidents as they occur in real-time for our customers.

This role is for our Austin, TX office. We are offering a hybrid work model, allowing for some work from home days.

Am I a Manager, Falcon Complete Team?

  • Do you find yourself interested in putting your hands-on technical skills to the test in detecting, containing, and remediating incidents?

  • Are you self-motivated and looking for an opportunity to rapidly accelerate your skills?

  • Do you crave new and innovative work that actually matters to your customer?

  • Do you have an Incident Response or Information Security background that you’re not fully utilizing?

  • Are you capable of leading teams and interacting well with customers?

  • Do you love working around like-minded, smart people who you can learn from and mentor on a daily basis?

What You'll Do:

  • Provide supervision and oversight for analysts.

  • Provide guidance, mentorship, and management of all analysts.

  • Oversees the response, investigation, and resolution of security incidents.

  • Delegate implementation of strategic initiatives.

  • Manage daily, weekly and event-based reporting for trending, planning, and situational awareness.

  • Develop and improve processes for incident detection, triage, and the execution of countermeasures.

  • Produce and review aggregated performance metrics.

  • Serve as customer liaison with internal CrowdStrike stakeholders to ensure customer issues are fully addressed.

  • Manage and increase the effectiveness and efficiency of operations.

  • Assist with long-term operations strategy planning and execution.

  • Work with leadership to create and manage projects and activities that align with the Falcon Complete mission and goals.

Successful candidates will have experience in one or more of the following areas:

  • Incident Handling: experience conducting or managing incident response for organizations, investigating targeted threats such as the Advanced Persistent Threat, Organized Crime, and Hactivists.

  • Computer Forensic Analysis: a background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise.

  • Systems Administration: an understanding of system internals is required to understand how to implement and execute countermeasures and remediation.

  • Network Forensic Analysis: knowledge of network protocols, network analysis tools, and ability to perform analysis of associated network logs.

  • Malware Analysis: ability to perform static and dynamic malware analysis to understand the nature of malware

  • Incident Remediation: strong understanding of targeted attacks and able to create customized tactical and strategic remediation plans for compromised organizations.

  • Network Operations and Architecture/Engineering: strong understanding of secure network architecture and strong background in performing network operations.

What You'll Need:

  • 5+ years of relevant incident handling experience

  • 3 years experience effectively leading technical information security professionals

  • Strong problem solving skills

  • Strong project management skills

  • Strong communication skills

  • Strong customer service skills

  • Ability to handle high pressure situations in a productive and professional manner.

Education:

BA or BS / MA or MS degree in Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field. Applicants without a degree but with relevant military or work experience and/or training will be considered, and should apply their previous experience to the qualification areas above.

#LI-RC2

This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.

Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards

  • Competitive vacation and flexible working arrangements

  • Comprehensive and inclusive health benefits

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $115,000 - $185,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.