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Manager, Platform Operations (Remote)



San Jose, CA, USA · San Antonio, TX, USA · Houston, TX, USA · Phoenix, AZ, USA
Posted on Friday, May 31, 2024

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike Services is seeking a Platform Operations Manager who will help lead the Platform Operations team which provides planning, deployment, implementation, and operational support of the CrowdStrike platform and related applications. The Platform Operations Manager will have responsibility for building and growing a team focued on providing delivery of all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow-on customer support for the CrowdStrike platform & applications.

What You’ll Do:

Activities may include:

  • Build and grow a team that helps customers operationalize and support CrowdStrike technologies.

  • Provide hands-on support in the trenches with all members of the Platform Operations team and help deliver high quality services to all of our customers.

  • Work cross functionally with CrowdStrike teams to ensure successfully delivey outcomes.

  • Manage and mentor team members to help expand skill sets and maximize performance.

  • Anticipate customer needs for Platform Operations by staying abreast of new CrowdStrike technologies.

  • Deliver directly to customers technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications.

  • Manage customer projects both directly and as a project leadership role.

  • Work closely and collaboratively with customer information technology teams.

  • Support both CrowdStrike Incident Response and Compromise Assessment teams with deployment of Falcon, Falcon Forensics Collectors and Cloud Collector tools.

  • Work closely and collaboratively with Platform Operations team to develop customer facing collateral.

  • Lead skills workshops for the Platform Operations team.

  • Ability to travel up to 10% of the time.

What You’ll Need:

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 10 years of experience performing IT deployments or in an end user/customer environment and 3 years of managing a team of direct reports, as well as experience with the following:

  • Strong understanding of employee management concepts

  • Strong understanding of software deployment technologies

  • Very knowledgeable on Windows, Mac, and Linux platforms

  • Strong knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.

  • Skillful communication and effective ability to build collaborative relationships

  • Expert experience with presentation technical content to various audiences

  • Expert experience in computer and network systems security

  • Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems

  • Proactive and thorough ability to manage work and prioritize customer projects

  • Experience mentoring Senior team members

  • Strong experience leading a team to complete projects

  • High level of motivation; self-starter; results driven

  • Potential for travel and assignment work exists

Technical Experience in the Following Areas Preferred:

  • Endpoint Security: Falcon platform (preferred), AV, and EDR solutions

  • Operating Systems: Windows, Linux, Mac

  • Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec

  • Development: PowerShell, Python, Bash, Batch

  • Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation

  • Compliance: CIS Benchmarks, STIGs, PCI, HIPPA

  • Database: SIEM, MSSQL, Splunk, LogScale

  • Identity: Identity, Active Directory, Azure-AD, SSO

  • Cloud: AWS, Azure, and GCP



This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.

Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards

  • Competitive vacation and flexible working arrangements

  • Comprehensive and inclusive health benefits

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $120,000 - $190,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.Expected Close Date of Job Posting is:07-30-2024