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NetSuite Support Administrator (Hybrid, IND)

CrowdStrike

CrowdStrike

Customer Service
Pune, Maharashtra, India
Posted on Tuesday, June 4, 2024

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

  • As part of the IT Business Applications Team, provide support for resolution of business service requests and incidents

  • Perform root cause analysis of system issues and propose corrective action plans

  • Ensure support service levels are met and measure performance against them

  • Assist with the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for supported applications

  • Work with IT management to establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers, ensuring services are timely and accurate on a daily basis

  • Identify tech support problem areas for improvement and, if warranted, implement corrective actions

  • Drive the importance of effective customer service ensuring they are the cultural cornerstones of a professional work environment

  • Support management of key relationships (Sales, Finance, Accounting, IT) to ensure services are aligned and delivered to business requirements

  • Support adoption of best practices through the entire IT Business Applications support process

  • Maintain knowledge base of supported systems functionality, customization and integration

What You’ll Need:

  • Bachelor’s degree in relevant discipline (MIS, IT business/computer science and/or Accounting)

  • Experience with IT Business applications support, administration, configuration, and 3rd party integrations in complex environments

  • Solid technical background with an ability to give instructions to a non-technical audience

  • Customer-service oriented with a problem-solving attitude

  • Excellent written and verbal communications skills

Bonus Points

  • NetSuite, Blackline, Coupa, Expensify, ServiceNow and/or other finance application technical knowledge

  • SOX controls implementation and support experience

  • SDLC experience

  • Experience within a publicly traded multi-national company, preferably high-growth company

Shift Timings - 2:00 PM - 11:00 PM (IST)

Location - Pune, Kharadi (Hybrid)

#LI-SM1

#LI-VG1

Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

  • Competitive vacation and flexible working arrangements

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Access to CrowdStrike University, LinkedIn Learning and Jhanna

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

  • Birthday time-off in your local country

  • Work with people who are passionate in our mission and Great Place to Work certified across the globe

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.