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Technical Writer

CrowdStrike

CrowdStrike

Marketing & Communications, IT
Bengaluru, Karnataka, India
Posted on Tuesday, June 4, 2024

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

We are looking for a Technical Writer to join our team. This is a crucial role that will be challenged with the creation and curation of the Crowdstrike knowledge base.

What You'll Do:

  • Write concise and clear articles suitable for Knowledge-Centered Service (KCS) methodologies, ensuring that information is accurate, up-to-date, and easily understood by both technical and non-technical audiences.

  • Edit and refine existing articles to improve clarity, organization, and grammar, ensuring a polished and professional tone.

  • Demonstrate self-motivation and proactively identify areas where knowledge articles can be created or updated to improve customer support and reduce ticket resolution time.

  • Collaborate with subject matter experts, support teams, and other stakeholders to gather information and ensure accuracy of content.

  • Engage with the support community and solicit feedback to identify areas for improvement and develop content that meets the needs of users.

  • Stay up-to-date with industry trends, product updates, and new features to incorporate them into knowledge articles.

  • Curate a consistent and organized knowledge repository, adhering to content management standards and best practices.

What You'll Need:

  • Bachelor's degree in a relevant field such as communication, education or information technology OR equivalent experience.

  • Proven experience as a program director or manager in a similar role.

  • Excellent leadership, management and organizational skills.

  • Strong problem-solving skills and ability to handle multiple tasks.

  • Proficient in using various tools and platforms for creating, managing and delivering support content.

  • Knowledgeable about current trends and best practices in customer service and support.

  • Passionate about providing exceptional customer experience.

#LI-NR1

Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

  • Competitive vacation and flexible working arrangements

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Access to CrowdStrike University, LinkedIn Learning and Jhanna

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

  • Birthday time-off in your local country

  • Work with people who are passionate in our mission and Great Place to Work certified across the globe

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.