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Experienced Technical Writer - LogScale (Remote, GBR)



Marketing & Communications, IT
Multiple locations
Posted on Wednesday, June 5, 2024

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About The Product:

CrowdStrike acquired Humio, a Gartner Cool Vendor, and a platform changing the way people think about advanced log management and streaming observability to empower DevOps, ITOps, Security and more.

Humio became LogScale and supports CrowdStrike’s log management and SIEM products.

We’re looking for a Technical Writer with analytics and/or programming experience to build documentation and guides to enable our customers to get the best out of the platform.

We’ve built a curious, driven, passionate team of people that together define how we’ll achieve our vision. Now we are ready for you, an inspired and attentive Technical Writer. You are enthusiastic about learning technologies and sharing information in a user-friendly way. You’ve worked with developers to clarify information and make improvements. You are a team-player who has extensive experience working with a geographically distributed team.

What You’ll Do:

  • Actively reviewing, editing, and enhancing LogScale’s documentation;

  • Collaboration across LogScale’s customer experience, sales, engineering, and marketing teams to generate and refine documentation content;

  • Monitoring Bitbucket for code changes that require documentation updates;

  • Using DocBook XML and XML extensions to write and document LogScale and related products

  • Help develop and manage our automations for integration with engineering and other teams

  • Monitoring developer and documentation teams communications for potential improvements to the documentation;

  • Interfacing with engineers to better understand and document LogScale and surrounding tools;

  • Attending other Engineering and Product team meetings as needed.

What You’ll Need:

  • Demonstrated track record of creating, proofreading, and editing technical product documentation;

  • Knowledge of DocBook XML or a similar XML-based markup language

  • Experience working with content management systems (CMS) and version-control systems such as GitHub or Bitbucket is required;

  • Scripting experience, especially in the areas of automation and text manipulation using a scripting language such as Perl or Python;

  • Ability to write technical and step-by-step documentation and instructions to support programming or querying information;

  • Experience with data querying, analytics and visualizations would be an advantage;

  • Knowledge of different database systems and solutions, especially structured and unstructured data, and data at scale;

  • Familiarity with current concepts and technologies in at least one of these areas: DevOps, IT operations, Security, and Cloud;

  • The demonstrated ability to work well remotely and independently within a geographically-distributed team.

Bonus Points:

  • Familiarity with container technologies like Docker, Helm, and Kubernetes .

  • Familiarity with Cloud Service Provider platforms (AWS, Azure, GCP), cloud infrastructure, and deployment methodologies.



Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

  • Competitive vacation and flexible working arrangements

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Access to CrowdStrike University, LinkedIn Learning and Jhanna

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

  • Birthday time-off in your local country

  • Work with people who are passionate in our mission and Great Place to Work certified across the globe

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.