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Platform Operations Customer Engagement Consultant (Remote, GBR)



Customer Service, Operations
United Kingdom · Remote
Posted on Wednesday, June 5, 2024

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike Services is seeking a Customer Engagement Consultant who would be responsible for all aspects of assigned Operational Support projects including the initial customer engagement, planning, resource coordination, reporting, engagement wrap up and sales hand off process.

What You'll Do:

Customer Engagement activities may include:

  • Facilitate the customer journey from initial customer outreach to wrap up of Operational Support projects

  • Project and resource scheduling for all Operational Support projects

  • Perform customer engagement processes including the project kickoff, customer reach out and scheduling, resource coordination, cross team communications and project wrap up process

  • Perform the project kickoff covering technical implementation, configuration, and troubleshooting assistance overviews with the deployment of the CrowdStrike Falcon platform and associated applications

  • Manage multiple customer projects on a daily basis

  • Manage project documentation, reporting and scheduling for Operational Support team members

  • Work with customers and internal CrowdStrike teams to identity key issues, facilitate solutions and communicate with all parities to resolution

  • Conduct post implementation surveys in order to gather customer feedback and internal project teams for both client engagement and process improvements

  • Work closely and collaboratively with customer information technology teams

  • Work closely and collaboratively with Platform Operations team to develop customer facing collateral

What You'll Need:

Bachelor’s degree in Business Administration, Information Technology, or related discipline, and 5 years of experience performing IT deployments or managing customer engagements in an end user/customer environment, as well as experience with the following:

  • Effective communication and the ability to build collaborative relationships

  • Excellent customer service

  • Creative, critical and problem solving skills

  • Excellent time management and organization skills, ability to effectively manage multiple tasks over multiple projects at once

  • Agile methodologies and continuous improvement process

  • Attention to detail

  • Highly driven and ability to persist with projects

  • Ability to use data driven process to identify improvements to the customer engagement process

  • General understanding of IT and security technologies

  • Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.

  • Experience with presenting technical content to various audiences

  • Broad experience in computer and network systems security

  • Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems

  • Proactive and thorough ability to manage work and prioritize customer projects

  • High level of motivation; self-starter; results driven

Bonus Points:

  • CrowdStrike Certifications: CCFA, CCIS and CCCS

  • CRM: Sales force, JIRA, Asana, Zoho

  • Office Tools: Microsoft suite (Word, Excel, Powerpoint), Google Workspace (Docs, Sheets, Slides, Forms)

  • Endpoint Security: Falcon platform (preferred), AV, and EDR solutions

  • Operating Systems: Windows, Linux, Mac

  • Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec

  • Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation

  • Compliance: CIS Benchmarks, STIGs, PCI, HIPPA

  • Database: SIEM, MSSQL, Splunk, LogScale

  • Identity: Identity, Active Directory, Azure-AD, SSO

  • Cloud: AWS, Azure, and GCP





Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

  • Competitive vacation and flexible working arrangements

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Access to CrowdStrike University, LinkedIn Learning and Jhanna

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

  • Birthday time-off in your local country

  • Work with people who are passionate in our mission and Great Place to Work certified across the globe

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.