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Jr. IT Systems Administrator



Tokyo, Japan
Posted on Sunday, June 9, 2024

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

The CrowdStrike Information Technology Service Desk Team is looking for a Junior IT Systems Administrator to join our team. The ITSD Team is a key component of the CrowdStrike family and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support, systems and operational responsibilities.

This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.

Working hours are 9am - 6pm (local time), Office-based

What You'll Do:

  • Serve as a front-line Service Desk support technician to provide prompt and effective technical support to Crowdstrike internal users through various channels, including service tickets, email, chat, and in-person.

  • Troubleshoot hardware, software, and network-related issues, ensuring prompt resolution or escalation to senior team members and/or appropriate teams for further investigation when required

  • Document incidents, solutions, and procedures accurately and maintain a knowledge base for future reference.

  • Ensure compliance with IT policies, procedures, and security standards.

  • Install, configure, and maintain computer systems, software applications, and peripherals while implementing security best practices and controls.

  • Assist in managing user accounts, permissions, and access rights across various systems and applications with a strong emphasis on identity and access management principles.

  • Actively participate as a Global IT member and participate on global projects while learning fundamental IT skills

  • Prepare new hire hardware for deployment and responsible for running weekly new hire orientation

  • Follow ITIL best practices for incident management, service management, problem management, and change management

  • Support and maintain network printers, scanners, and other peripheral devices.

  • Assist with the setup and support of audio/video equipment for meetings and presentations

  • Provide excellent customer service, ensuring a positive and professional experience for end-users

  • Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required

What You'll Need:

  • Excellent customer service skills with the ability to communicate technical information to non-technical users effectively

  • Ability to work well both independently and collaboratively within a team environment

  • Experience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow

  • Basic knowledge of Active Directory or other directory services

  • Basic understanding of network protocols, concepts, and remote access technologies (DNS, DHCP, TCP/IP)

  • Strong problem-solving skills and the ability to learn new technologies quickly

  • Familiarity with Windows, macOS operating systems and Office Suite. Knowledge of Linux is a plus

  • A collaborative team player with the willingness to learn and grow in a fast-paced IT and information security environment

  • Good oral and written English communication skills, business level Japanese skills, strong interpersonal skills

  • Must be capable of lifting 50lbs

Preferred Skills:

  • Solid technical knowledge of computer hardware, operating systems, and software applications

  • Proficiency in troubleshooting hardware, software, and network connectivity issues

  • Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and experience with network protocols, firewalls, routers, and switches

  • Ability to prioritize tasks effectively and manage multiple service desk tasks simultaneously

  • Detail-oriented with a focus on delivering high-quality support and maintaining accurate documentation

  • Proactive mindset with a passion for learning and staying updated on technology trends

  • Knowledge of information security principles, concepts, and best practices

  • #社内ヘルプデスク #オンサイトITサポート #グローバルサポート


Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

  • Competitive vacation and flexible working arrangements

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Access to CrowdStrike University, LinkedIn Learning and Jhanna

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

  • Birthday time-off in your local country

  • Work with people who are passionate in our mission and Great Place to Work certified across the globe

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.