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Manager, Professional Services Operations (Remote)

CrowdStrike

CrowdStrike

Sales & Business Development, Operations
United States · Remote
Posted on Tuesday, June 11, 2024

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

As a Manager on our Professional Services Operations team, you will provide critical support to our sales and consulting teams. You will oversee a team that that develops proposals, statements of work, and other business development documentation, as well as help to mature the daily operations of our growing Professional Services business.

What You'll Do:

  • Manage team of operations analysts, working closely with professional services leaders and sales on a daily basis

  • Oversee day to day operations of our engagement support team, including contract development, project set-up, timecard support and wrap-up

  • Manage customer specific escalations as they arise

  • Support team members on complex contracting scenarios and drive to resolution

  • Work cross functionally with internal CrowdStrike Legal, Finance, and Sales teams to streamline processes

  • May own various process improvement efforts and system automation efforts within CrowdStrike’s Services business

  • Scale and optimize existing queue management processes

What You’ll Need:

  • 5-7 years experience in operations management, preferably in a GTM sales and services organization within a SaaS, professional services, or technology company

  • Demonstrated leadership and management capabilities, including the ability to lead teams, drive change, and inspire a culture of excellence

  • Excellent communication skills with the ability to convey complex information effectively to diverse audiences

  • A strong focus on operational efficiency, process optimization, and continuous improvement methodologies

  • Bachelor's degree in business administration, Operations Management, Finance, or a related field

  • Extensive experience working cross-functionally to accomplish business goals

  • Skilled in project management and process improvement skills

Bonus Points:

  • Strong working knowledge of a professional services firm preferred

  • Experience overseeing a queue based team

  • Experience with any of the following systems/programs is a plus: Jira/Confluence/FinancialForce/Salesforce/RFPIO (or another proposal tool)

#LI-AC1

#LI-Remote

This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.

Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards

  • Competitive vacation and flexible working arrangements

  • Comprehensive and inclusive health benefits

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $105,000 - $160,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.Expected Close Date of Job Posting is:08-05-2024