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Renewal Sales Operations Analyst (Remote)



IT, Sales & Business Development, Operations
United States · Remote
Posted on Saturday, June 15, 2024

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike is seeking a Renewal Sales Operations Analyst to join our Worldwide Sales and Operations Organization and Global Renewals Management Function within the Customer Acquisition and Retention Excellence Organization. As a key sales and operations support function, the Renewal Sales Operations Analyst is critical to CrowdStrike’s ability to achieve sustainable retention of key accounts, protect annual recurring revenue (ARR), and drive operational discipline in the field for renewals management and forecasting processes. This critical teammate will be responsible for: (i) scaling the renewals management program globally (ii) driving execution through cross-functional partnerships across the organization.

What You'll Do:

Support the Field Sales Organization and Sales Operations team in driving ARR retention at scale through execution of the following:

  • Plan & build operational dashboards to support the regional inspection of the renewals business.

  • Collaborate and liaise with our Finance, IT, and Sales Analytics counterparts to structure and manage a single source of truth for renewals data.

  • Document data and metrics definitions for key terms related to renewals in centralized location.

  • Strategize and communicate business requirements to automate renewals forecasting and reporting capabilities.

  • Enable field sales and sales operations business partners on leveraging renewals dashboards to execute to outcomes.

  • Educate business users on renewals data nuances and develop their ability to identify at-risk renewals and inspect progress on risk mitigation strategies.

  • Lead renewals data hygiene in SFDC globally.

  • Drive globally consistent operational cadence reviews with the field to review at-risk renewals and roll up in a global renewal forecast.

  • Provide business insights to sales leadership on renewals business performance against key metrics.

  • Drive churn and contraction ARR trends analysis and business insights.

  • Lead analysis of quarterly churn and contraction ARR business drivers and insights with cross-functional leadership forum.

  • Identify opportunities to continuously improve systems, process, and data to eliminate gaps in performance insight, improve data accuracy, and drive operational efficiencies.

What You’ll Need:

  • 6+ years of experience in enterprise sales and operations, revenue, or FP&A business analyst roles.

  • Experience with Annual Recurring Revenue business model.

  • Experience reporting ARR metrics such as renewal rate, churn and net retention.

  • Possess keen business insight with the ability to handle, analyze and track recurring revenue data.

  • Experience in Business Intelligence, Data Analytics, and reporting as well as knowledge of data management and analytics solutions such as Tableau and SQL. Proficient in Excel.

  • Experience supporting renewals sales and customer retention is a plus.

  • Strong understanding of sales processes, business acumen, and forecasting methodologies. Background with Clari is a plus.

  • Ability to analyze data sources and processes to ensure data integrity, completeness, and accuracy.

  • Knowledge of Enterprise Sales Infrastructure, such as Salesforce CRM/CPQ. Ability to understand complex systems and dependencies.

  • Demonstrated ability to collect and assess data, analyze trends, and produce actionable insights that enable process and business improvements.

  • Strong written and verbal communication skills with the ability to quickly establish trust, credibility, and influence across a variety of partners.

  • Advanced PowerPoint and Excel skills.

  • Experience in working across organizations, notably Sales, Finance, IT, Support and Operations.



Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards

  • Competitive vacation and flexible working arrangements

  • Comprehensive and inclusive health benefits

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $105,000 - $160,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.Expected Close Date of Job Posting is:08-14-2024