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Sr. Analyst, Tableau BI Support (7 PM - 4 AM IST)

CrowdStrike

CrowdStrike

IT, Customer Service
Pune, Maharashtra, India
Posted on Friday, June 21, 2024

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role

CrowdStrike is hiring a Tableau Support/Ops Sr. Analyst in our Global Sales Operations organization. The successful candidate will have excellent communication and presentation skills, and the drive to become a Subject Matter Expert and trusted resource on Sales business intelligence tools. The role will be responsible for monitoring a variety of channels and resolving issues in a timely manner.

What You’ll Do:

  • Monitoring work intake channels such as email, slack and ticketing system for Tableau troubleshooting requests

  • Responding and resolving issues according to defined SLA

  • Conducting administration tasks on a regular cadence such as user provisioning/deprovisioning, data quality audits and other day-to-day operational processes

  • Creating and maintaining documentation that includes the design, business requirements, user manuals and standard operating procedures for Sales Business Intelligence Tools

  • Support Program Manager, Sales Business Intelligence Tools during strategic projects and initiatives that drive analytics maturity for Sales organization

What You’ll Need:

  • Can work night shift IST to support USA and AUS Time zones

  • Willingness to learn new tools and processes, and ultimately become an SME on Tableau Business Intelligence

  • Excellent communication and presentation skills

  • Excellent problem solving and analytical skills

  • Ability to work as a team and independently

  • Experience using Help Desk Ticketing and Service Management Systems such as ServiceNow or Salesforce Case Management

  • Experience with Business Intelligence tools such as Tableau, Domo, Power BI or Looker

  • Experience with Customer Relationship Management tools such as Salesforce Sales Cloud

  • Familiarity with Project Tracking Software such as Jira

  • Shift Timing - 7 PM - 4 AM IST (Best Shift allowance will be provided)

Bonus Points:

  • Jira expertise or significant experience

  • Experience using SQL to audit data quality

  • Experience with Sales Operations in a B2B Sales environment

#LI-VJ1

Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

  • Competitive vacation and flexible working arrangements

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Access to CrowdStrike University, LinkedIn Learning and Jhanna

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

  • Birthday time-off in your local country

  • Work with people who are passionate in our mission and Great Place to Work certified across the globe

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.