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Customer Success Architect, Falcon Next Gen SIEM (Remote, GBR)



IT, Customer Service, Sales & Business Development
United Kingdom · Remote
Posted on Thursday, June 27, 2024

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

The Customer Success team is responsible for ensuring our customers are supported and enabled to stop breaches using the CrowdStrike Falcon Platform.The Customer Success Architect (CSA) is responsible for customer adoption and usage of CrowdStrike products aligned to our Falcon Next Gen SIEM Product Group. This group is focused on protecting customer computing environments through the use of our fast-growing NG SIEM portfolio. The CSA will design a prescriptive customer lifecycle for adoption, working with Product Management, Engineering, Customer Marketing. They will be responsible for employee enablement, creation of webinars, and defining and measuring healthy adoption across the subscriber base.Additionally, the CSA will be expected to contribute thought leadership by representing the Customer Success team and contributing submissions for Fal.Con and other industry conferences. To ensure the CSA retains a deep understanding of current customer issues, they will be required to manage one to two customers as part of their responsibilities.

What You’ll Do:

  • Partner with Product and Engineering leadership as primary advocate for Customer Success

  • Develop best practices for adoption and usage

  • Design internal and external reporting and KPIs for customer adoption

  • Work with Product Group, UX and Docs teams to ensure new features and releases are properly documented and communicated to cross functional Teams

  • Partner with Solutions Architecture, Sales Engineering, and Product Management to understand and develop best practices for adoption and accelerate time to value and ROI metrics for customers.

  • Act as an overlay for supporting high-value customers with complex use cases.

What You’ll Need:

  • 8+ years of experience in a client-facing role ideally managing relationships with enterprise customers.

  • You care deeply about customers and have strong technical and business acumen.

  • You go the extra mile and can juggle conflicting priorities.

  • You are a self-starter with analytical skills and a willingness to tackle things on your own.

  • You have strong presentation skills and a proven track record of achieving targets and goals that drive product adoption.

  • Ability to do competitive analysis in SIEM market.

  • Willingness to mentor and develop content for junior team members.

  • Ability to identify usage trends and identify expansion opportunities.

Bonus Points:

  • Strong familiarity with current concepts and technologies in at least one of these areas: DevOps, IT operations, Security, and Cloud.

  • Experience in query writing, Kubernetes and cloud technology space.

  • Prior experience in the log management space.



Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

  • Competitive vacation and flexible working arrangements

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Access to CrowdStrike University, LinkedIn Learning and Jhanna

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

  • Birthday time-off in your local country

  • Work with people who are passionate in our mission and Great Place to Work certified across the globe

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.