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Cloud Platform Operations Support Specialist (Remote, GBR)



Customer Service, Operations
United Kingdom · Remote
Posted on Saturday, June 29, 2024

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike Services is seeking a Senior Platform Operations Consultant responsible for the planning, deployment, and operational support of the CrowdStrike Falcon Cloud Security platform and related applications. The Senior Platform Consultant role requires a wide range of technical skills such as knowledge of cloud security best practices, configuration management, CI/CD pipelines, containerization, scripting, and infrastructure as code.

The Senior Platform Consultant will have responsibility for all aspects of the deployment from the initial customer engagement, planning, installation, optimization, and follow-on support for the CrowdStrike cloud modules & applications including Cloud Workload Protection (CWP), Cloud Security Posture Management (CSPM), and Application Security Posture Management (ASPM).

What You'll Do:

Deployment and Operations activities may include:

  • Provide technical expertise related to implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon Cloud Security platform and associated applications/modules

  • Support modification of scripts to deploy Falcon Cloud Security solutions with Bash, PowerShell, CloudFormation and Terraform

  • Troubleshoot customer deployment issues across small to large enterprises

  • Utilize and engineer native and 3rd party software deployment technologies

  • Develop scripts and processes around Falcon sensor deployment

  • Plan and report software deployment status

  • Work closely and collaboratively with customer information technology teams

  • Provide mentorship and guidance to the Platform Operations team, fostering a culture of innovation and continuous improvement

  • Conduct training sessions to promote the adoption of cloud platform best practices across the organization

  • Leveraging CrowdStrike applications to support customers in vulnerability and asset management

  • Assist customers with the integration of CrowdStrike into existing tools

  • Support both Incident Response and Compromise Assessment teams with deployment of Falcon modules, internal tools, and scripts required for collection of data

  • Work closely and collaboratively with Platform Operations team to lead educational series for the Falcon Cloud Security and related applications

  • Facilitate working relationship between product, engineering, and other cross-functional teams

  • Examples of projects include:

    • Guiding customers that want to deploy (Falcon) agents to ECS Fargate or Google Cloud Run.

    • Guiding customers deploying Falcon Helm charts or Operators to Kubernetes clusters.

    • Helping customers to integrate Falcon (CSPM) with AWS accounts, GCP projects, or Azure tenants with Bash, Terraform or APIs

  • Ability to travel up to 25% of the time

What You'll Need:

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 5+ years of experience performing IT deployments or in an end user/customer environment, as well as experience with the following:

  • Cloud platform expertise and certifications for AWS, Azure, or GCP

  • Extensive knowledge of at least one public cloud

  • Extensive knowledge of cloud and container deployment technologies

  • Strong knowledge of CSPM

  • Expertise in Linux administration and usage of CLI

  • Extensive experience scripting with Bash and/or Python (PowerShell is a plus)

  • Proficiency Windows, Mac, and Linux platforms

  • Comprehensive customer facing consulting experience

  • Strong proficiency of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.

  • Excellent communication and collaboration skills

  • Broad experience in overall cloud, computer, and network systems security

  • Exceptional problem-solving skills with capability to identify solutions to unusual and complex problems

  • Results driven, self-starter with high level of motivation

  • Excellent time management with the ability to lead multiple customer engagements

Bonus Points:

  • Cloud Platforms: AWS, Azure, GCP, OCI

  • Container: EKS, AKS, GKE, ECS, OpenShift, Docker

  • Registry: ECR, GCR, ACR, JFROG Artifactory, Docker Hub, Red Hat OpenShift

  • Operating Systems: Windows, Linux, Mac

  • Deployment: Terraform, CloudFormation, Helm

  • Scripting: PowerShell, Python, Bash, Batch

  • Development: GitHub, Bitbucket, Jenkins, Artifactory, including knowledge of code and repository management best practices

  • Cloud Platform and DevOps certifications a plus





Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries

  • Competitive vacation and flexible working arrangements

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Access to CrowdStrike University, LinkedIn Learning and Jhanna

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

  • Birthday time-off in your local country

  • Work with people who are passionate in our mission and Great Place to Work certified across the globe

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.