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Technical Account Manager - Tech Touch (Remote, CAN)

CrowdStrike

CrowdStrike

IT, Sales & Business Development
Multiple locations
Posted on Monday, July 1, 2024

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem- solving skills.

What You'll Do:

  • Serve as a technical contact and augment our customer support teams

  • Participate with onboarding process

  • Perform quarterly health checks and business reviews

  • Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests.

  • Escalate customer issues to management when appropriate.

  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

  • Leverage knowledge content and systems to obtain product expertise

  • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.

  • Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product

  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

  • Drive support cases to ensure issues are being resolved in a timely manner.


What You'll Need:

  • Bachelor’s Degree or equivalent experience

  • Experience working with Windows Operating Systems

  • Knowledge of enterprise web technologies, security and cutting-edge infrastructures

  • Excellent customer service skills and ability to quickly establish technical credibility with customers

  • Excellent communication skills, written and verbal

  • Proven problem-solving skills

  • Collaborative attitude

  • Commitment to customer success

Preferred Qualifications:

  • Bachelor’s Degree in related field

  • 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization

#LI-Remote

#LI-RL1

Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards

  • Competitive vacation and flexible working arrangements

  • Comprehensive and inclusive health benefits

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike Canada ULC is committed to fair and equitable compensation practices. The base salary range for this position in Canada is $65,000 - $100,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.