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Corporate Account Manager, SMB (Hybrid)

CrowdStrike

CrowdStrike

Sales & Business Development
Multiple locations
Posted on Wednesday, July 10, 2024

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike is seeking a Corporate Account Manager - SMB to ensure that our customers are successful and thriving with our next generation endpoint technology. This is a great opportunity for those who want to cultivate and sharpen their sales skills. CrowdStrike offers a robust sales training and development program where you will learn about our industry leading product and services.

This is a full sales cycle role in which you will proactively advocate for the customers in the small to mid-size business segment, while focusing on high levels of adoption to ensure customer satisfaction. You will balance discovering upsell and cross-sell opportunities while partnering with our renewals team to ensure timely renewals.

This is a hybrid-remote role and will require you to go into the office just 1x a week for team building, unity, and collaboration.


What You’ll Do:

  • Serve as the primary point of contact for clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase

  • Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate.

  • Achieve a quota of new sales growth within customer base.

  • Be a customer advocate, driving relationships with key customers and creating new champions.

  • Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.

  • Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion.

  • Devise and execute account strategies and plans to maximize account growth.

  • Provide high touch customer service, including escalation and coordination of support issues as needed.

  • Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.


What You’ll Need:

  • 1+ years in sales development and/or 1+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other related fields.

  • Bachelor's degree is preferred

  • Light experience and/or understanding of sales qualification frameworks such as Medic, Medpicc, and/or Sandlar

  • Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.

  • Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.

  • Strong technical aptitude and ability to learn new concepts quickly.

  • Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings

  • High level of comfort handling client objections and negotiations.

  • Security or SaaS experience is a plus.

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Benefits of Working at CrowdStrike:

  • Remote-first culture

  • Market leader in compensation and equity awards

  • Competitive vacation and flexible working arrangements

  • Comprehensive and inclusive health benefits

  • Physical and mental wellness programs

  • Paid parental leave, including adoption

  • A variety of professional development and mentorship opportunities

  • Offices with stocked kitchens when you need to fuel innovation and collaboration

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact [email protected], for further assistance.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $45,000 - $95,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.