Position Title: Legal, Tax & Policy Operations Manager or Director* (P3 or M4)

*Title and grade level will be determined commensurate with experience.

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The position will work closely with the Leadership Team of the of Legal, Tax and Policy Group and business stakeholders at all levels of the company. The successful candidate will be responsible for identifying and implementing effective, scalable tools, technologies, and processes to ensure effective operations in a high-growth environment. The role is also responsible for effective change management.

Responsibilities

• Drive strategic and operational initiatives with on-time and on-budget results
• Standardize and automate manual processes to improve workflows, knowledge sharing and collaboration
• Collect and analyze financial and other relevant data from department tools and industry resources; define objectives to provide metrics and dashboards that drive efficiencies and optimize spend; leverage data to make stronger business decisions
• Leverage best practices across the legal functions and collaborate closely with other business lines (including sales, operations, IT, and finance) to develop and produce reporting that drives increased financial visibility and accountability
• Provide creative thinking to help identify and develop cutting-edge strategies for increasing value and reducing outside legal spend while maintaining high standards for legal support
• Identify trends and recommend solutions to improve performance, retention and employee experience
• Recommend strategies to raise the profile of the Legal team in the company, industry and community
• Responsible for other projects, plans and initiatives as determined by the General Counsel

Expectations

• Collaborative work done in a way that balances educated decision making with measured speed of implementation.
• Ability to influence conversations and work through building of relationships, thoughtful framing of issues, and building influence through excellent work.
• Strong written and verbal communication skills with an ability to present complex information in a clear and simple format.

Education/Certifications

• Bachelor’s Degree required, preferably in business or finance,
• JD and/or MBA preferred

Experience/Minimum Requirements

• 7+ years of relevant legal operations or similar strongly preferred

• Excellent planning and organization skills and proven ability to plan projects, develop milestones, and meet deadlines while working with multiple stakeholders, both within and outside the Legal & Compliance department

• Experience designing, implementing, and maintaining SharePoint Online sites
• Demonstrated PowerBI skills
• COGNOS reporting experience a huge plus
• Business analysis/requirements gathering skills
• Advanced proficiency in Excel; advanced proficiency in developing briefs and reports with PowerPoint
• Experience with e-billing and matter management software (Passport specifically would be a huge plus)
• Strong experience in developing, implementing, and using legal department technology solutions
• Excellent analytical, problem-solving, and communications skills
• Ability to build relationships and influence others across a geographically dispersed, complex environment
• Able to thrive in a fast-paced environment and successfully manage multiple deadlines
• Ability to direct the diagnosis of workflow problems, critical paths and institute remedies
• Customer service orientation with a strong problem-solving approach
• Knowledge of and ability to apply standard business process analysis and management methods to identify and address improvement opportunities
• Understanding of metrics and their use to drive behavior and performance

Organizational Relationship

Reports to: EVP & General Counsel

Title(s) of direct reports (if applicable): N/A or Legal Assistant

Working Conditions: This role falls into our hybrid work model working in the office on Monday through Thursday. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.