Position Title: Associate Project Manager- Contract Development (S4)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The Associate Project Manager is part of the Service Delivery Team within Contract Development and is responsible for completing service delivery tasks which include abstracting contractual deal points and equipment and entering them into the customers systems. The APM works closely with team members and within the customer systems.

Responsibilities

• Project manage and support all facets of an application (in Crown Castle’s and the Customer’s Project Management system) from Contract preparation through Contract execution.
• Responsible for the management and coordination of team members in obtaining and reviewing the accuracy of all contractual abstraction to ensure the agreement can be executed by the customer, IE: contractual terms and equipment abstraction accuracy, modification tracking, proactive problem solving with customer and internal teammates.

• Submit tickets to customer systems for discrepancy resolution as required.
• Collaborate with internal business partners to provide updates, solve problems, and ensure smooth progress of projects. Maintain clear and consistent communication to address challenges and provide solutions.
• Generate and deliver reports when needed, ensuring stakeholders are informed on progress, milestones, and any potential project risks or delays.

Expectations

• Knowledge of telecommunications/wireless associate project management functions, asset management, tower maintenance, and property management
• Ability to read and compare equipment between multiple sources for accuracy (application, drawings, customer specific program, etc.).
• Customer service orientation with a strong problem solving approach.
• Strong verbal and written communication skills.
• Ability to communicate across multiple service groups to both internal and external customers.
• Ability to work in a fast-paced environment and adjust to changes in project scope or timelines, while maintaining a positive and solution-oriented mindset.
• Take full responsibility for the completion of assigned tasks and projects. Ensure follow-through on commitments and stay ahead of potential delays.
• Ability to proactively identify and resolve issues that may arise when completing Service Delivery packages. Ability to overcome obstacles and ensuring projects stay on track.

Education/Certifications

• Bachelors Degree or equivalent work experience

Experience/Minimum Requirements

• One (1) to three (3) years of project management experience

Organizational Relationship

Reports to: Contract Development Manager, Contract Compliance

Title(s) of direct reports (if applicable): N/A

Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

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