Position Title : Records Specialist II- Locations (T2)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The Network Records Specialist – Locations work focuses on the validation of locations and the assignment of location identifiers. You will use Crown proprietary tools as well as your experience and common sense to ensure data accuracy and compliance with Crown data standards. Additionally, you will be involved with projects to enforce data quality standards within the data sets. Your position requires interaction with other teams so your communication skills must be mature and professional.

Responsibilities

• Provide user support via phone, email, or Helpdesk tickets.

• Create and update records in a database based on assignments.

• Apply knowledge of USPS addressing formats.

• Utilize latitude and longitude data for location-related tasks.

• Follow established standards and procedures in databases.

• Conduct quality checks on data to ensure asset integrity and resolve data conflicts.

Expectations

• Ability to work independently and as part of a team.

• Proven written and verbal communication skills.

• Customer service-oriented with strong interpersonal skills.

• Ability to multitask and adapt quickly to changes.

• Highly detail-oriented with strong follow-through abilities.

• Excellent organizational and administrative skills.

• Ability to thrive in a dynamic, problem-solving environment.

Education:

• Associate degree or equivalent experience, education, and/or training.

Experience/Minimum Requirements

• Basic experience with Network Records Systems (NRS).

• Understanding of telecommunications infrastructure and technology.

• Ability to interpret various documentation related to telecommunications infrastructure.

• Proficiency in Microsoft Office applications (Outlook, PowerPoint, Excel, Word, Visio).

Organizational Relationship

Reports to: Manager, Network Records

Title(s) of direct reports (if applicable): N/A

Working Conditions: This role falls into our hybrid work model working in the office on Monday through Thursday. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

Compensation

The salary/hourly range offered for this position is $23.27 - $32.00 per hour. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.

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