For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE

The Data Center Technician supports mission-critical network and facilities infrastructure. In this role, you will provide customer support to Data Center and Network customers within the 24 x 7 x 365 Network Operations Center (NOC) that serves as our front line for network, data center, and security issues. This position is responsible for responding to Data Center support requests, resolving customer issues, and triaging alarms. Data Center Technicians also support delivering new network services, data center customer installs, and troubleshooting. You'll be expected to interface frequently with customers and vendors.

WHAT YOU WILL DO

• Respond to and resolve operational issues, alarms, and maintenance of Data Center Infrastructure using BMS/NMS and physical inspections
• Perform report/smart hands requests for customers & on-site access and assistance to customers
• Support partner teams internally (g.Field Ops, Fiber Eng. Data Prov, Sales/Sales Eng., Physical Security and Network NOC)
• Perform layer 1 installation work for new sales orders, disconnect/decommissioning orders & cable mining
• Inspect and accept daily inbound/outbound customer and internal shipments

WHAT YOU WILL NEED TO SUCCEED

Experience Qualifications

• 3+ years experience in data center infrastructure/environment or similar experience Required

Where You Will Work

Office: Works onsite in a datacenter setting and may require some travel as needed. This position may require working irregular hours, including weekends and holidays, and may involve on-call availability. Travel to various work sites may be required.

Additional Considerations

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.

Compensation

The pay range offered for this position is $24.38 - $33.51 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.