Position Title: Landowner Help Desk Operator (S2)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

Role

At Crown Castle, our Landowner Help Desk promotes loyalty by building long-term, mutually beneficial relationships with our 24K + property owners. Our goal is to support and assist with all property owners needs while respecting the property that is critical to Crown Castle's business success. The Landowner Help Desk team acts as a liaison between the property owners and Crown Castle to problem solve questions, address concerns, and track action items assigned to our Crown Castle partners.

Responsibilities

• Professionally and effectively handle property owner inquiries and concerns in a call center environment to accurately assess their needs and efficiently problem solve.

• Create work tasks as necessary to initiate review by our Crown Castle business partners for matters that cannot be readily resolved by the Property Relations team member.
• Develop and maintain an effective working relationship with various Crown Castle business partners to resolve inquiries in a timely manner
• Develop a working knowledge of our corporate systems in order to conduct thorough research, provide visibility of correspondence and track issue resolution.

• Research missing or incorrect property owner’s personal information and take the appropriate actions to update within our corporate systems.
• Assist Manager of Property Relations with special projects as assigned.

Expectations

• Delivers even highly complex information in a polished, precise, and compelling manner.
• Creates rich documents and reports that skillfully and completely deliver the necessary information to stakeholders.
• Regularly assesses customer service levels and identifies creative, viable ways to drive substantial improvement.
• Maintain open channels of communication with customers to ensure problems have been resolved to the customers full satisfaction.
• Is consistently honest and straightforward when working with others; shares uncomfortable information in a clear and helpful manner.
• Is a trusted role model for team members, showing consistency between words and actions in various situations
• Establishes a solid reputation for integrity by maintaining high ethical standards and professional codes of conduct.
• Knowledge of MS Office Suite programs.
• Knowledge of JD Edwards is a plus

Education/Certifications

• High School Diploma or equivalent
• Some college preferred
• Some Real Estate experience preferred

Experience/Minimum Requirements

• Zero (0) to two+ (2) years customer service experience
• Excellent telephone, written, and oral communication skills
• Ability to solve problems and diffuse angry landowners while maintaining a pleasant demeanor
• Knowledge of MS Office Suite of programs
• Knowledge of JD Edwards is a plus
• Knowledge of CCISites is a plus

Organizational Relationship

Reports to: Network Operations Supervisor

Title(s) of direct reports (if applicable): N/A

Where You Will Work
This role falls into our current hybrid work model, which is 2-days remote and 3-days in the office. To optimize collaboration, relationship building, and key stakeholder engagement, starting 07/06/2026 we will move to a 4:1 hybrid model which is in office Monday-Thursday with the option for remote work on Fridays.

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The pay range offered for this position is $19.95 - $27.43 per hour. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.