POSITION TITLE: Sr Business Analyst, Process & Systems (P4)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE

The Implementation Support Team leads Towers teams through improving and optimizing processes and systems within the business unit. The Senior Business Analyst serves as a liaison with IT to guide approved changes through all aspects of the systems enhancement and Robotic Process Automation processes to achieve desired business results, as well as support Towers teammates with production support for the systems they use to do their work. The Senior Business Analyst independently leads all business components of multiple, complex systems projects on behalf of the supported business stakeholders to which they are aligned. They have deep experience with business discoveries, documenting user stories and requirements, collaborating with technical partners throughout grooming, sprint/release planning, and development, participating in testing and acceptance with end users, and providing roll-out support for users.

WHAT YOU WILL DO

• Guide supported business stakeholders through all aspects of the end-to-end process for IT Enhancements and Robotic Process Automation to achieve desired business results, including developing the business case, performing discovery, documenting user stories and requirements, collaborating with IT for grooming, sprint/release planning, and throughout development, identifying end users for testing and assisting with user acceptance testing as needed, providing roll-out support including coordination of training and communications, and facilitating post roll-out support of end users
• Use deep expertise of processes, systems, tools, and user personas to create opportunities, prevent errors, and minimize problems for the team and organization
• Collaborate to document and design alternative solutions if needed to satisfy user; present alternatives to users and impacted areas to facilitate design decisions and gain consensus
• Lead all systems projects according to project management best practices and ensure that all related process and system documentation is kept up to date
• Lead transformation initiatives to modernize workflows and standardize processes across legacy and Sitetracker environments
• Partner cross-functionally to redesign business processes aligned with Sitetracker capabilities and organizational goals
• Implement best practices, governance, and continuous improvement frameworks for Sitetracker-based operations
• Lead implementation automation opportunities within Sitetracker to streamline workflows and reduce manual effort

Expectations

• Collaborative work done in a way that balances educated decision making with measured speed of implementation.
• Ability to continuously prioritize long-term plans with short-term urgent response needs.
• Ability to influence conversations and work through building of relationships, thoughtful framing of issues, and building influence through excellent work.
• Strong written and verbal communication skills with an ability to present complex information in a clear and simple format.

WHAT YOU WILL NEED TO SUCCEED

Education Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Business, Statistics, Math, Analytics, Economics, Data Science or related field

Experience Qualifications

• 8+ of experience in analysis, development and implementation of strategy and business processes at a department or enterprise level
• 5+ of Business Analyst experience with domain expertise
• Expertise with business operations and management tools and frameworks
• Experience with data analysis tools and techniques
• Knowledge of financial modeling and forecasting tools
• High degree of initiative and capacity to lead multiple priorities of significant scope in a fast-paced environment
• Problem solving mindset and solution-enabler; ability to identify problems, make decisions and drive innovative solutions
• Understanding of the Crown business model and the telecommunications industry

Organizational Relationship

Reports to: Sr. Manager, Process Improvement

Title(s) of direct reports (if applicable): N/A

Where You Will Work
To optimize collaboration, relationship building, and key stakeholder engagement, this roles aligns to a 4:1 hybrid model which is in office Monday-Thursday with the option for remote work on Fridays.

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The salary range offered for this position is $114200 - $157100 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.