Position Title: Director Enterprise Applications (M4)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

ABOUT THE ROLE

The Head of Enterprise Applications is responsible for the strategy, transformation, delivery, and ongoing operation of Crown Castle’s core business platforms, including ERP, Finance systems, HRIS, Contract Lifecycle Management (CLM), Procurement, and adjacent corporate applications.

This role will drive enterprise-wide modernization and standardization, enabling scalable, efficient, and compliant operations across Finance, HR, Legal, Procurement, and Supply Chain functions. The leader will ensure that platforms are aligned to business priorities, governed effectively, and capable of delivering measurable value outcomes.

The role sits at the intersection of technology, operations, and business transformation, requiring a leader who can drive execution at scale, partner with senior executives, and build a high-performing organization.

RESPONSIBILITIES

Enterprise Application Strategy & Transformation

• Define and execute the enterprise applications strategy across ERP, Finance, HRIS, CLM, Procurement, and related corporate systems
• Lead multi-year transformation initiatives focused on:
  • Standardization and simplification of business processes
  • Modernization of legacy platforms
  • Cloud adoption and platform consolidation
• Establish a scalable and sustainable application ecosystem aligned to Crown Castle’s growth, operational complexity, and regulatory requirements
• Ensure alignment between technology roadmaps and enterprise business priorities

End-to-End Delivery & Value Realization

• Own delivery outcomes across all enterprise application programs from strategy → design → implementation → stabilization → value realization
• Define and track quantifiable business outcomes, including:
  • Reduction in financial close cycle times
  • Increased AP/AR automation and straight-through processing
  • Elimination of manual and spreadsheet-dependent processes
  • Improved procurement efficiency and supplier management
  • Reduced contract lifecycle time and increased compliance visibility
  • Enhanced employee experience and HR service efficiency
• Establish governance frameworks to ensure program discipline, milestone adherence, and executive transparency

ERP, Finance, HRIS & CLM Platform Leadership

• Provide executive leadership for ERP (financials), HRIS, CLM, and procurement platforms across full lifecycle:
  • Platform evaluation and selection (RFPs, vendor assessments, architectural fit)
  • Implementation planning and execution
  • Stabilization, optimization, and continuous improvement
• Ensure Finance platforms support:
  • Record-to-Report (R2R)
  • Financial consolidation and reporting
  • Compliance (SOX, audit readiness, controls)
• Ensure HR systems support:
  • Hire-to-Retire (H2R) lifecycle
  • Workforce planning, payroll, benefits, and talent management
• Ensure CLM and procurement platforms enable:
  • Contract compliance and visibility
  • Supplier lifecycle management
  • Integrated procure-to-pay processes

Business Process Standardization & Operational Excellence

• Partner with Finance, HR, Legal, Procurement, and Supply Chain leadership to:
  • Define and implement industry best-practice processes
  • Standardize operations across business units
  • Drive automation and eliminate inefficiencies
• Lead enterprise adoption of core business process frameworks:
  • R2R, P2P, O2C, H2R, and CLM
• Deliver improvements in:
  • Cycle times
  • Data quality and integrity
  • Process transparency and reporting

Enterprise Architecture & Integration Alignment

• Partner with Enterprise Architecture to define:
  • Target-state application architecture
  • Integration patterns across ERP, HRIS, CLM, CRM, identity, and data platforms
• Ensure systems are:
  • Secure, auditable, and compliant by design
  • Integrated through scalable APIs and middleware
  • Aligned to modern cloud and data strategies
• Guide build vs. buy decisions and long-term platform sustainability

Governance, Risk, and Compliance

• Ensure all enterprise platforms meet requirements for:
  • SOX compliance and auditability
  • Financial controls and reporting accuracy
  • Data governance and regulatory requirements
• Establish and enforce:
  • Strong program governance models
  • Vendor and system integrator accountability
  • Risk identification and mitigation processes
• Provide visibility to executive leadership on risk, compliance posture, and execution progress

Vendor, System Integrator & Partner Management

• Oversee strategic relationships with:
  • ERP, HRIS, CLM, and procurement platform vendors
  • System integrators and consulting partners
• Maintain accountability for:
  • Delivery performance
  • Cost management
  • Quality of outcomes
• Ensure effective governance of third-party resources and engagements

Leadership & Organizational Development

• Build and lead a high-performing Enterprise Applications organization
• Develop strong leaders across:
  • ERP/Finance systems
  • HRIS
  • CLM / Procurement systems
• Establish operating models for:
  • Project delivery
  • Production support
  • Release and change management
• Foster a culture of:
  • Execution excellence
  • Accountability
  • Cross-functional collaboration
  • Continuous improvement

WHAT YOU WILL NEED TO SUCCEED

Experience

• 10+ years of experience in enterprise applications, IT, or digital transformation
• 10+ years in leadership roles managing large, cross-functional teams
• Proven success leading enterprise-wide ERP and finance transformations
• Experience with HRIS, CLM, and procurement platforms at scale
• Track record delivering complex, multi-year transformation programs with measurable outcomes

Enterprise Platform Expertise

• Deep experience with:
  • ERP platforms (Oracle, SAP, Workday Financials, JD Edwards)
  • HRIS platforms (Workday, Dayforce, SAP SuccessFactors)
  • CLM / Procurement platforms (Icertis, Ariba, Coupa, Ironclad)
• Strong understanding of finance systems, including:
  • General ledger, fixed assets, revenue, and consolidation
  • Financial controls, audit requirements, and reporting

Business & Process Expertise

• Strong knowledge of:
  • R2R, P2P, O2C, H2R, CLM processes
• Ability to translate complex business needs into scalable technology solutions
• Experience working closely with Finance, HR, Legal, and Procurement leadership

Technical & Architecture Knowledge

• Strong understanding of:
  • Enterprise integration architecture (APIs, middleware)
  • Cloud platforms and modernization strategies
  • Data architecture and governance principles
• Ability to balance:
  • Business needs
  • Technical constraints
  • Long-term sustainability

Governance & Compliance

• Experience operating in highly controlled environments, including:
  • SOX compliance
  • Audit and regulatory requirements
• Proven ability to implement controls, auditability, and governance frameworks

Leadership & Executive Influence

• Strong executive presence with ability to influence:
  • CFO, CHRO, GC, COO, and business leaders
• Experience building and scaling organizations
• Ability to drive alignment across competing priorities and stakeholders

Preferred Qualifications

• Experience in telecom, infrastructure, or asset-intensive industries
• Experience modernizing legacy ERP environments into cloud platforms
• Familiarity with AI-enabled enterprise capabilities (Copilot, intelligent automation, workflow agents)
• MBA or equivalent advanced degree

Where You Will Work
To optimize collaboration, relationship building, and key stakeholder engagement, this role aligns to a 4:1 hybrid model which is in office Monday-Thursday with the option for remote work on Fridays.

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holiday.
• All offices provide free beverages and snacks.

Compensation
The salary range offered for this position is $185840 - $255530 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.
Additional Information
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.