Lead Virtual Block Specialist (Manheim)
Dealer.com
Kansas City, MO, USA
USD 19.57-29.38 / hour
Posted on Mar 20, 2025
Company
Cox Automotive - USAJob Family Group
Job Profile
Management Level
Flexible Work Option
Travel %
Work Shift
Compensation
Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description
Job Responsibilities:
- Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights.
- Support multiple lanes with multiple auctions across the country.
- Work with auctioneer virtually to verify system information accurately represents vehicle. Verify vehicle run order to ensure appropriate vehicle is being keyed and sold.
- Operate monitor virtually, work with auctioneer to review Simulcast bids.
- Provide arbitration and other vehicle announcements to support auctioneer.
- Establish and maintain close working relationships and rapport with auction leadership and virtual block specialist team members.
- Monitor lane performance and troubleshoot issues with location IT Technicians.
- Provide training to assigned VBS team members.
- Virtual block specialist activities to fill in and as part of regular schedule.
- Collaborate with VBS leadership and virtual block specialist team members to identify issues, solve problems, improve, and measure client experience.
- Effectively sets an example in behavior, championing Cox Automotive values and ensuring that all employees are treated with respect.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
- Partner with the TSSC and Title HUBs for T/A support.
- Perform other duties as assigned by leadership.
Qualifications:
Minimum:
- High School Diploma/GED and 7 years’ experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; OR 9 years’ experience in a related field.
- Strong communication and interaction skills required.
- Effective time management, client service, and organizational skills required.
Preferred:
- Ability to serve as a team lead and be assigned to provide general guidance, direction, training, and technical assistance to less experienced associates.
- Proficient computer and software skills essential. AS400 experience preferred.
- Great problem-solving and organizational skills are essential.
- Ability to remain focused and composed during fast-paced sale-day activities.
- Ability to foster productive and professional internal and external business relationships.
- Strong communication and interaction skills required.
- Effective time management, client service, and organizational skills required.
- Must possess a strong work ethic, ability to multi-task, and enjoy a fast paced, detail-oriented environment.
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