Company

Cox Communications, Inc.Business OperationsIntern – TechnicalIndividual ContributorHybrid - Ability to work remotely part of the weekNoDay

Compensation

Hourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

There’s something really inspiring about the idea of innovators teaming up to build something incredible. If you agree, then you might be perfectly fit here at Cox!

Across the Cox family of businesses (Cox Enterprises, Cox Communications and Cox Automotive), we’re looking for Service Reliability Interns to join our team and learn from the best. Ready to collaborate with us and work at a great company that truly cares about you and your future? Keep reading!

What’s In It For You?

• We value your time and potential. At Cox, you’ll be exposed to meaningful and challenging work.
• You won’t be left alone to figure things out. You’ll have a team of supporters (plus an assigned program mentor) who will show you the ropes, guide you to excellence and cheer you on.
• You’ll experience real accountability to develop your professional skills.
• You’ll expand your network and professional toolbox through exposure to senior leaders.
• You’ll help us build a bold future that is sustainable, accessible and inclusive.

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What you’ll do:

Primary Responsibilities and Essential Functions

• Single/user customer support for Residential, Cox Business, and Enterprise Applications
• Work Cross-Functionally with Tier 3 and 4 teams to document CX opportunities
• Troubleshoot and resolve single user escalations from Help Desks, Field Services, Customer Care, Cox Business, and Care Advocates
• Documentation of Internal and External Customer Job Aids in support of Cox’s Support Model
• Troubleshoot and resolve operational issues between customer/vendor equipment and CPE
• Perform service validations based on product, service, or application functionality and operational use.
• Identify and correlate patterns in user and customer reported issues, engage appropriate fix agents to mitigate further impacts.
• Adhere to defined KPIs and SLAs and provide analysis and feedback from team perspective
• Prepare trending analysis to help in providing solutions for efficiency and continuous operational improvements assignment or by participating in stand by or on call to support customers after normal business hours.
• Correlating communication of impacting events to Tier 1 partners and field front line leadership

Who You Are:

You’re ready to learn and ready to grow. You’re excited to join a company that gives you a voice, supports your development and respects your time and talent. You have the following skills and minimum qualifications:

• A college student pursuing a bachelor’s degree in a technical or business related field.
• Adaptable to changing situations.
• An analytical thinker and skilled problem-solver.
• An effective communicator with strong relationship-building and organizational skills.
• Proficient in Microsoft Office suite and online research.

Don’t miss out on the first steps toward your future. Apply today!

Intern/Co-Op sessions are considered temporary employment. No full-time employment commitments are made. However, depending on our business needs, some interns may be considered for a full-time position following the conclusion of the session conditioned upon the intern graduating from their academic program and being available to commence full-time employment at a specified time.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.