Company

Cox Automotive - USAVehicle OperationsSr Vehicle Operations Support SpecialistIndividual ContributorNo remote option; must work at a specified Cox locationNoDay

Compensation

Hourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Responsibilities:

• Provides high level transactional support and procedural expertise across multiple clients and teams within an assigned functional or project area.
• Identifies and resolves data and other discrepancies or refers to appropriate manager for understanding and resolution.
• Ensures all material and documents are signed, approved, and distributed/submitted as required by standard operating procedure, regulation and company protocol.
• May develop and/or maintain process / program organizational documentation.
• Works closely with internal departments, such as Customer Service, Auction Services, Operations and Risk & Recovery, to ensure high levels of customer service and provision of expert support services.
• Manage account relationships, maintain effective communications, and ensure customer requirements are met.
• Review and update condition report by driving to sale vehicles and visually comparing the vehicle against report to approve and audit vehicle repair report.
• Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
• Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with lot operations and zone admins to ensure appropriate scanning and organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.
• Schedule may include weekend days.

Qualifications:

Minimum:

• High School Diploma/GED and 5 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a high school diploma/GED in a related discipline and 3 years’ experience; OR 7 years’ experience in a related field.
• Effective communication and organization skills required.
• Commitment to providing excellent customer service is essential.

Preferred:

• Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.
• Ability to drive vehicles with standard and automatic transmission.

Weather Environment:

• Occasional exposure to fumes, odors, and weather conditions.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.