Manager, Process Improvement - Record to Report BPO

Dealer.com

Dealer.com

Atlanta, GA, USA
USD 90,100-150,100 / year
Posted on May 9, 2025

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Business Process Design & Improvement Manager

Management Level

Manager - Non People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $90,100.00 - $150,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Manager, Process Improvement – Business Process Outsource (BPO) Record-to-Report (R2R) is an important position that supports the delivery of organizational process excellence. This position reports to the Senior Manager, Business Process Design & Improvement within the R2R, Blackline and Chart of Accounts Governance Continuous Process Improvement team and serves as a partner by engaging business stakeholders within the company to anticipate business needs and drive strong decision making through implementation of process improvements/best practices, continuous improvement, metrics, and end-to-end process governance for outsourced functions of the R2R process.

This position will be responsible for supporting all aspects of R2R outsourced activities for the Accounting Center of Excellence (CoE) for all solution groups, including Retail, Mobility and Inventory Solutions. The Record to Report scope includes Journal Entries, General Ledger, Reconciliation, Fixed Assets, Project Maintenance and Reporting. This position will focus on process optimization, driving efficiency and automation for processes and tasks that have been outsourced, partnering with our outsource partners and driving projects to bring down costs across Cox Automotive Accounting functions. This position will lead key strategic initiatives and will build a culture of continuous process improvement within the EF&A Record to Report BPO function. This position will also help to meet Cox Automotive’s strategic goals by developing plans, driving objectives, collaborating with business stakeholders, and aligning appropriate resources.

The ideal candidate will have continuous process improvement, change management, project management, governance, and communication experience.

Job Responsibilities

  • Lead day-to-day activities of the R2R process excellence function for BPO.
  • Responsible for identifying best practices, efficiencies and strategic methods to optimize people, process, and technology solutions across Cox Automotive’s R2R BPO functions.
  • Analyze and support a metrics and performance management strategy and culture, driving measurable business results.
  • Help to embed an approach to ongoing continuous process improvement, including an end-to-end process assessment strategy, as well as tactical resource and implementation planning and delivery approach.
  • Review and provide feedback for all process standards: data, reporting, systems security, compliance, financial controls, change management and process excellence.
  • Partner with internal stakeholders and our Outsourcing Partner to drive governance and business partner relationships, including shared objectives for end-to-end process solutions.
  • Partner with internal stakeholders and our Outsourcing Partner to identify, prioritize, and adjudicate technology enhancements, partnering with Technology to build and support the deployment of ongoing roadmap of solutions.
  • Perform special projects as required.

Qualifications

  • Bachelor’s degree in Business, Finance and/or Accounting or similar with 6+ years of related experience, MS degree and 4+ years of experience, or 10 years in lieu of a degree. Advanced Degree and/or CPA a plus.
  • 6+ years of accounting or finance experience required.
  • Proven ability to influence the highest levels of management.
  • Experience with continuous improvement and project management – Six Sigma Green Belt and/or PMP a plus.
  • Experience supporting organizational change including large transformations.
  • Ability to work collaboratively across departments and functions and build relationships with internal and external stakeholders.
  • Ability to manage multiple projects simultaneously, prioritize effectively, and meet deadlines in a fast-paced environment.
  • Strong analytical and problem-solving skills, and able to think strategically.
  • Proven ability to deliver high levels of customer service.
  • Demonstrated financial analysis strength.
  • Experience within a CoE environment a plus.
  • Excellent oral and written communication is mandatory.

Competencies/Skills

  • Excellent interpersonal and customer service skills.
  • Strong knowledge of GAAP.
  • Ability to work effectively under pressure, shift priorities quickly as required, and rapidly adapt to changing environments.
  • Ability to understand business strategy and translate into tactical plans.
  • Excellent problem-solving and prioritization skills with attention to detail.
  • Proven ability to work with minimal direction and be resourceful.
  • Strong computer skills and proficient use of Excel, Word, PowerPoint.
  • Strong knowledge of Oracle Financials and Blackline.
  • Excellent communication and presentation skills, with the ability to effectively communicate complex ideas to a variety of stakeholders.
  • Proficient in process improvement methodologies such as Lean Six Sigma.
  • Proven ability to work with all levels in the organization.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.