• Manage account relationships, maintain effective communications, and ensure customer requirements are met.

• Work with commercial clients to relay information regarding the condition of their car and obtain required approvals to move forward with reconditioning and repairs.

• Coordinate work to be performed with the mechanic shop to ensure timely repairs and relay back to client the progress.

• Review and update condition report; approve and audit vehicle repair report.

• Walk vehicles with/for account representative and make recommendations for reconditioning to increase vehicle value.

• Respond to customer inquiries relating to vehicles.

• Provide quality service and assist in resolving problems.

• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.

• In coordination with account representative, account administrator, and account-specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.

• Work with commercial clients and key vendors to order and account for keys

• Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.

• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.

• Perform other duties as assigned by management.

Qualifications:

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline.
• OR 5 years’ experience in a related field
• Valid Driver’s License and safe driving record required.
• Ability to drive vehicles with standard and automatic transmission.
• Effective communication and organization skills required.
• Commitment to providing excellent customer service essential.

Preferred:

• Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.

Work Schedule:

• Monday through Friday 7:00 am -3:30 pm
• This job is primarily going to be based in the tow lot.

Work Environment:

• This is an outdoor role, meaning exposure to weather elements is to be expected