PRIMARY DUTIES/KEY RESPONSIBILITES

• Interacts by phone, email, or fax with vendors nationwide to request valid insurance certificates

• Request renewal insurance certificates from vendors with expired certificates

• Provide vendors information in response to inquiries and issues

• Maintain certificates in an electronic file to meet vendor insurance compliance requirement

• Enter data and prepare reports as needed

• Assist with overflow calls for the company

• Assist during peak times with Roadside follow up calls

• Handles specific special duties assigned per assigned accounts

• Assist other department staff members with information for the vendors

• Other duties and projects, as assigned.

Required Experience & Specialized Knowledge and skills

• Minimum of one year experience working as a Vendor Relations clerk with performance at a commendable level. Working knowledge of commercial insurance, preferred.

• High School diploma or equivalent

• Accuracy - Ability to perform work accurately and thoroughly.

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

• Collaborative - Ability to work with others to find solutions.

• Communication, Oral - Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others’ message and intent, and receives and processes feedback.

• Communication, Written - Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing.

• Customer Oriented - Desire to serve both external and internal customers by focusing effort of meeting the clients’ needs, understanding their concerns, and seeking to build trust.

• Detail Oriented - Ability to be structured and methodical in working skills. Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.

• Interpersonal – Ability to develop and maintain relationships with others.

• Leadership - Ability to motivate and guide others to ensure performance in accordance with clear expectations and goals.

• Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.

• Organized - Possessing the trait of being organized or following a systematic method of performing a task.

• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

• Time Management - Ability to prioritize and utilize the available time to organize and complete work within given deadlines.

Choose up to 3 Core Competencies Critical to success in this role (refer to definitions Below)

• Drive for Results: Setting high standards of performance for self and others; assuming responsibility and sense of urgency for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

• Focus on Customers: Promoting and living customer service as a value. Ensuring that the (internal or external) customer’s needs are a driving force behind priorities, decisions, processes, and activities.

Organizational Position:

Does this position have direct reports? ​☒​ NO ​☐​ YES If Yes, estimated # ​Click here to enter text.​

Reports to: ​☐​ Supervisor ​☒​ Manager/Sr Mgr ​☐​ Director/AVP level ​☐​ VP or above

Work Environment

Work Environment: ​☒​Typical office environment/Remote Office & Travel ​☐​Subject to outside environmental conditions