At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

We are seeking enthusiastic Customer Success Managers (CSM III and CSM IV) to join our team! These roles are ideal for professionals with a background in customer success, account management, or service delivery who want to make a significant impact in building long-term customer relationships.

As a CSM, you’ll partner with customers to ensure they achieve value from RapidScale’s cloud solutions, serve as a trusted advisor, and collaborate across teams to deliver a seamless customer experience.

Key Responsibilities

• Lead onboarding of new customers, ensuring a smooth and impactful introduction to RapidScale services

• Serve as a primary point of contact for customer inquiries, resolving issues or coordinating with internal teams as needed

• Track and report service performance metrics, driving improvements in customer advocacy and satisfaction

• Maintain accurate customer records, documenting interactions and key milestones

• Provide guidance to customers on how to maximize the value of RapidScale’s cloud solutions

• Act as a customer champion, ensuring service delivery aligns with expectations and contractual commitments

• Collaborate with Sales, Product, and Support teams to improve processes and enhance the overall customer experience

Qualifications

Customer Success Manager III

• Bachelor’s degree in a related discipline and 4 years’ experience in a related field (i.e., customer service or account management).

• Alternate combinations accepted: Master’s degree + 2 years’ experience; or 8 years’ experience in a related field.

• Basic understanding of cloud computing and managed services

• Ability to manage multiple customer interactions and prioritize tasks effectively

Lead Customer Success Manager

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field.

• Alternate combinations accepted: Master’s degree + 4 years’ experience; Ph.D. + 1 year; or 10 years’ experience in a related field.

• Demonstrated expertise in customer success/account management within cloud or managed services

• Strong track record of advising enterprise customers, handling escalations, and driving measurable business outcomes

Preferred for Both Levels

• Experience with CRM and ticketing systems such as Salesforce and ServiceNow

• Bachelor’s degree in Business, Communications, or IT

• Familiarity with cloud service delivery models and customer lifecycle management