Company

Cox Automotive - USABusiness OperationsSr Business Services SpecialistIndividual ContributorCan work remotely anywhere in the specified countryYes, 5% of the timeDay

Compensation

Hourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

The primary role of this position is to assist in the management of worker’s compensation, general liability and garage liability claims. Assist in managing the relationship with corporate risk management, our liability insurance carriers, and other stakeholders during the claims process. This position will administer the related claims for Cox Automotive ensuring all company policies are followed and conduct effective communication between peers and managers.

PRIMARY DUTIES/KEY RESPONSIBILITES

• Establish and work to meet specific liability claim outcome goals for the organization

• Monitor trends by area (for evaluation and management of Safety staff) and entire organization.

• Interact with third party administrator adjusters on an as needed basis

• Review claims and analyze information for completeness and accuracy.

• Maintain contact with injured workers’ supervisors and when necessary injured workers, providing guidance or help when needed.

• Track all claims with active lost time. Work with locations to ensure return to work on both restricted duty and full duty.

• Monitor quality of work from Defense Counsel. Maintain relationship with larger firms.

• Ensure locations are utilizing appropriate Occupational Clinics. Update medical provider lists in states that require panels or allow direction of medical.

• Work with local locations, the EHS team and Field EHS Managers to establish relationships with medical providers. Schedule and participate as necessary in facility tours for medical providers.

• Maintain metrics by area and on entire organization to include PPO & pharmacy penetration, reporting lag time.

• Attend all claim reviews.

• Occasionally provide training for location management, EHS, and Field EHS Managers on basic WC, General, and Auto/Garage Liability concepts.

• Provide concurrence on settlements for prolonged open claims when needed.

• Prepare reports and presentation regarding Safety programs

• Keep location managers and corporate managers apprised of issues surrounding liability insurance and safety

• Provide subrogation assistance to locations for property damage claims.

• Make recommendations on improving injury management, safety, and training programs

• Provide information by answering questions and requests.

• Coordinate preparation of reports that are directed to multiple levels within the organization.

• Effective communication with operational employees, supervisors, local management, upper management and peers.

• Devise Monthly and Quarterly Reports by Region / Area as needed.

• Manage internal claim tracking database (Capture and Dashboard)

Minimum Qualifications:

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 12/09/2025