Company

Cox Automotive - USACustomer Care GroupCustomer Care Specialist IIIndividual ContributorHybrid - Ability to work remotely part of the weekNoDay

Compensation

Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Summary:

As an Audit Support Analyst, you will handle daily inbound/outbound contact from clients and other business partners regarding audit reconciliation and related inquiries. This role also requires handling field representative contacts utilizing considerable on-the-job experience gained through extensive job-related training. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients.

This is a Hybrid position working remotely 3 days per week/ 2 days in office (Tuesday required to be in office)

Schedule: Monday- Friday day shift schedule

Essential Duties and Responsibilities:

• Gain extensive knowledge of the Audit Support standard operating procedures.
• Efficiently handle inbound and outbound contacts from internal and external clients in relation to audit reconciliation.
• Utilize internal systems to research inventory status, reconcile inconsistencies, and validate audit results.
• Ensure all audit‑related communication meets quality and accuracy standards while maintaining a strong client‑centric approach.
• Maintain detailed documentation of all client interactions, resolutions, and audit findings to support compliance and internal reporting.
• Analyze data on daily reports concerning rejected audit photos and units located at an auction.
• Professionally handle client escalation issues when required.
• Escalate at‑risk or sensitive audit findings to supervisors with well‑documented analysis and recommended next steps.
• Identify patterns in rejected photos, incomplete audits, or missing units and recommend corrective actions to reduce recurrence.

• Strengthen client satisfaction by managing resolutions with urgency, accuracy, and a service‑focused mindset.
• Have a working knowledge of other internal departments procedures and operations.
• Partner with cross‑functional teams (e.g., Risk, Operations, Field Services) to enhance audit workflows and improve client outcomes.
• Support special projects related to audit accuracy, system enhancements, and workflow optimization as assigned by leadership.

Qualifications:

Minimum-

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
• OR 5 years’ experience in a related field
• Proficient with Microsoft products; Microsoft Excel, Word, and Outlook.
• Ability to communicate with team members effectively and professionally at every level.
• Have strong verbal and written communication skills with proven ability to interact clearly with a client base of all socioeconomic levels.
• Demonstrate problem solving and analytical skills with ability to walk others through complicated processes.
• Ability to both sit and stand for extended periods of time.
• Ability to lift light boxes or office supplies as necessary (up to 15 lbs.)

Preferred-

• Automotive industry knowledge preferred

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.