Systems Engineer I

Dealer.com

Dealer.com

Software Engineering

Atlanta, GA, USA

Posted on Apr 15, 2026

Company

Cox Automotive - USA

Job Family Group

Engineering / Product Development

Job Profile

Systems Engineer I

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The System Engineer I at Cox Automotive is responsible for troubleshooting and supporting applications across the Cox Automotive portfolio, including sites such as Manheim.com, OVE.com, and Simulcast, as well as applications like Title Vault, Offer Management, Central Dispatch, Sale Setup Tool, and Seller Dashboard among others. The System Engineer I provides technical resolution for application issues, assists in identifying and reporting defects that may later translate into business requirements, and offers advice and guidance while monitoring emerging technologies.

What You'll Do:

  • Provide ongoing support, monitoring, and maintenance of deployed products.

  • Manage incidents, tasks, and problems using ServiceNow as the ITSM platform.

  • Troubleshoot and resolve application issues escalated to the support team.

  • Perform application support using log analysis and search techniques with tools such as Splunk and SQL.

  • Analyze support issues to identify system gaps, process inefficiencies, or business impacts.

  • Escalate complex issues to Senior System Engineers and/or development teams as needed, and log defects and problems in ServiceNow.

  • Maintain a working knowledge of key Cox Automotive platforms, applications, customers, and business units.

  • Collaborate closely with application development teams to ensure timely and effective delivery of system fixes.

  • Actively participate in the engineering community by staying current with emerging technologies and best practices, and sharing insights across the organization.

  • Embrace AI for day-to-day tasks, including automation, research, and troubleshooting through agents and AI-powered tools.

  • Document solutions and maintain the team knowledge base.

  • Respond to critical tickets with a strong sense of urgency.

  • Provide timely updates and keep users informed of progress, resolutions, and decisions.

  • Volunteer to assist and support team members when needed.

  • Remain current with industry trends and changes.

  • Apply appropriate technical processes to meet business needs effectively.

Who You Are:

  • Bachelor’s degree in (list any requirements of discipline here). The right candidate could also have a different combination, such as 4 years’ experience in a related field.

  • Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

  • 3+ years of service and support experience.

  • Strong problem-solving and communication skills, with the ability to manage relationships while consistently delivering high-quality results.

  • Demonstrate initiative, customer focus, and ability to work effectively in a team environment.

  • Ability to independently prioritize and manage daily workload.

  • A+ and/or Network+ certifications preferred.

  • Understanding of cloud technologies, AWS, Azure, etc.

  • Intermediate to advanced SQL skills.

  • Availability for on-call rotations in a 24/7 online business environment.

  • Ability to work under pressure with time constraints and adapt to frequent changes in tasks or responsibilities.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.