Company

Cox Automotive - USAVehicle OperationsAccount Operations Specialist IIIndividual ContributorNo remote option; must work at a specified Cox locationNoDay

Compensation

Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Position Type: The role consists of 80% outside work and 20% in office.

Job Responsibilities:

EV & Charging Operations

• Coordinate daily EV charging activities to ensure vehicle availability for lot and operational needs
• Monitor charger utilization, uptime, and service issues
• Coordinate with Facilities and vendors on charger maintenance and repairs
• Ensure safe and compliant use of EV charging equipment

Aged Inventory & Property Control (15+ Days)

• Monitor and manage all units aged 15 days or more stored on site
• Identify inventory belonging to: Commercial Accounts, Dealer Accounts, Repossession Agencies.
• Proactively contact vehicle owners or responsible parties to notify them of inventory aged beyond 15 days
• Make daily outbound calls to clients when vehicles remain on site beyond the defined threshold
• Clearly and professionally explain that sold or assigned inventory remains on property past allowable storage timelines
• Coordinate with internal departments to determine next steps based on account type, ownership status, and policy
• Ensure follow‑up communication occurs until inventory is resolved or removed

Customer Communication & Professional Conduct

• Communicate with customers, dealers, and agencies in a professional, respectful, and consistent manner
• Provide clear explanations regarding storage timelines, expectations, and required actions
• Maintain strong follow‑up discipline to prevent aged inventory escalation
• De‑escalate concerns by providing accurate information and documenting all interactions

Documentation & System Updates

• Accurately document all customer and client conversations in AS400
• Record call attempts, discussion details, commitments, and follow‑up actions
• Maintain audit‑ready records supporting inventory control and customer communication
• Ensure system notes are timely, complete, and compliant with company standards

Cross‑Functional Coordination

• Work closely with Operations, Commercial teams, Dealer Services, Repo partners, and Facilities
• Coordinate vehicle movement, staging, or removal based on operational decisions
• Communicate recurring issues or trends impacting aged inventory to the Operations Manager

Qualifications:

• High School Diploma/GED and 3 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field.
• Safe drivers needed; valid driver’s license required.
• Prior experience in vehicle reconditioning and general auto body knowledge required.
• Self-starter with ability to work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Team-based interpersonal skills.
• Excellent verbal and written skills.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.

Preferred:

• Previous auto body experience / condition report writing.

Work Environment:

• This is an outdoor role, meaning exposure to weather elements is to be expected every day. The candidate chosen for this role will need to dress appropriately for the weather daily.
• Moderate noise level.
• Exposed to risks and hazards such as sharp/jagged metal and parts, broken glass, hazardous or caustic chemicals.

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.