Decagon provides an enterprise conversational AI platform that helps businesses automate and manage customer support across channels such as chat, email, and voice. The company’s platform uses configurable agent operating procedures to let teams define workflow logic in natural language while integrating with existing support systems and data sources. Its services include AI agents that can handle inquiry resolution, ticket routing, context-aware responses, and actions like refunds or account updates. The platform also supports analytics and tools for monitoring agent performance and iterating on automated support processes.