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Partner Success Executive

Deliveroo

Deliveroo

Hong Kong
Posted on Monday, April 22, 2024
Our restaurant technology products and commercial services provide our portfolio of +100,000 restaurant partners globally a path to long term growth: a key part of our mission to become the definitive food company.We are looking for someone to help our restaurant partners with their day to day inquiries as a part of our Partner Service team. This is a junior role, the primary focus is in administration duties and menus creation. You will be responsible to answer inquiries by our restaurant partners over the phone and through email. This is a role for a motivated, self starter who is looking for a job that has career advancement opportunities.
Key Responsibilities
  • Provide the best-in-class onboarding and partner experiences in every stage
  • Assist our restaurants’ partners by answering their enquiries through the hotline and email in professional manner
  • Online menu entry - Create and amend menu for our restaurants’ partners in an efficient manner
  • Ensure data accuracy when maintaining restaurants’ records and escalate promptly when needed
  • Identifying, escalating priority issues and reporting to the high-level management
  • Proactively providing feedback/suggestions to team leads to help improve our restaurants’ experience
  • Work closely with team and team leads to ensure individual requirements and expectations are met
  • Experience in a high call volume environment
Qualifications
  • Excellent skills in English and Cantonese, proficiency in English and Chinese word-processing
  • Ability to use multiple systems and multitask in a fast-paced environment
  • Ability to quickly assess a situation and problem solve to point of resolution
  • Cheerful personality, good team player and ability to work under pressure in a fast-paced environment
  • Required customer service experience

Why Deliveroo?

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing scaleups around.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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