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Senior Product Manager, Partner Communications & B2B Marketing

Deliveroo

Deliveroo

Marketing & Communications, Product
London, UK
Posted on Thursday, May 23, 2024

Product Management at Deliveroo takes many forms. We’re a consumer-facing brand, with websites and mobile apps which help customers find great quality food which can be brought to them to satisfy their needs any time day or night. We’re a logistics company, directing a fleet of drivers around major cities across the globe using a dedicated native app. We’re a partner to restaurants, who see us as a way to unlock access to new customers and maximise the revenue of their existing business. And we’re a home for numerous internal teams building internally facing tools for Care, legal, finance, and others, to keep the operation running effectively.

Life as a product manager can mean working in any or all of these areas, in order to deliver value to customers, drivers, and partners. Day to day, you’ll tackle new, interesting business problems, and find innovative, creative ways to solve them. We’re seeking brilliant and motivated Product Managers to help us keep moving things forward.

Mission

Great food creates happiness - and comes from great restaurant partners. The quality and range of the restaurants on our Deliveroo is at the heart of our value to consumers, and our ability to win.

As the Senior Product Manager for Partner Communications & B2B Marketing space, you'll lead initiatives shaping user frequency and communication mediums on our platform. You'll work on the development of features and tools, collaborating cross-functionally to deliver impactful products that promote seamless co-playing experiences and cultivate relevant connections.

What you’ll be doing

  • Be our Partner advocate; Articulate their needs and deliver user-friendly solutions to make positive impact on the partner management lifecycle
  • Define the product vision, strategy, and roadmap for our partner communications platform.
  • Help envision and build a unified, highly scalable, robust and distributed platform to power communication experiences.
  • Collaborate with business, design and engineering teams to prioritise features and drive product development from concept to launch.
  • Apply important measurements to establish strategies for enhancing communication experience for end users.
  • Clearly communicate roadmaps, priorities, experiments and decisions across a wide spectrum of audiences from partner teams to executive levels.
  • Stay informed about industry trends and emerging technologies in communication and gaming to inform product decisions.
  • Create a smooth and user-friendly experience for communication features, using your knowledge of user-centered design principles.
  • Translate insights into tactical solutions and strategic pillars to improve Deliveroo's offerings
  • Ensure successful go-to-market, product adoption and impact, with relevant go-to-market teams, data science, commercial teams, and others

Requirements

  • 6+ years experience in Product/ Platform management. Specific experience around Partner Communications & Marketing Platforms like Salesforce or Oracle Marketing Cloud, Adobe Experience Cloud will be ideal
  • An entrepreneurial mindset; Comfortable working in a complex and face-paced environment
  • Strong strategic planning and organisational skills
  • A record of success partnering with engineers, product designers and data scientists to tackle ambiguous problems
  • A degree of technical understanding will be of great advantage. Topics like throttling, rate limiting, deduplication etc are something that you are well aware of while defining the central communications platform.
  • Very strong communication skills, comfortable explaining highly complex topics and dealing with multiple stakeholders at once. You are a good storyteller but still get to the point.
  • Strong emotional intelligence to deal with different types of personalities, cultures and challenges
  • Strong requirement gathering skills, and ability to translate business requirements into technical and data science constraints
  • Data-oriented with excellent analytical skills; Able to dig into data to discover nuances, and define & measure success on every initiative

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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