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Senior Product Manager, Rider Experience and Platform



London, UK
Posted on Friday, July 5, 2024

We're a consumer-facing brand, with websites and mobile apps which help customers find great quality food which can be delivered any time day or night. We're a logistics company, directing a fleet of riders around major cities across the globe using a dedicated native app. We're a partner to restaurants and to grocery businesses, who see us as a way to unlock access to new customers and thus maximise revenue. And we're a home for numerous teams that build internally facing tools across customer service, finance, and others, to keep Deliveroo operations running smoothly.

About the role:

This role is vital to protecting our unique and industry-changing Rider Working Model that enables us to deliver on our promise to Consumers, Partner, Rider and Shareholders. This is a highly visible role with lots of exec interest in the area and loads of opportunity to create impact! The role reports into senior Product Leadership and is a hybrid role based out of our London office.

You will be:

  • Crafting the proposition for riders to work with Deliveroo and establish a 3-year vision for this domain, ensuring alignment with the company's overarching strategic objectives while addressing the essential needs of our riders and evolving market trends.
  • Collaborating with Operations to formulate and execute a rider engagement and retention strategy, leveraging data and insights to implement features that drive substantial enhancements to the rider experience.
  • Taking a rider-centric approach to define the visual and experiential aspects of the online and offline rider journey within the app, ensuring that the interface, features, and overall user experience are finely tuned to provide a smooth, efficient, and gratifying experience for our riders.
  • This role will collaborate closely with, from a product perspective, the Rider Onboarding, Rider Compliance and Rider incentives teams to ensure a unified strategy across these areas.
  • This role will be responsible for the overall lifecycle of the Rider Platform, ensuring key items around reliability, usability, and extensibility.

We are looking for:

  • A product manager with exceptional product sense, particularly customer empathy and creativity.
  • Someone who enjoys learning about the end user, their needs, and is passionate about creating exceptional experiences for them.
  • Strong product vision and strategy skills to articulate a compelling vision for the rider proposition, driving alignment across the organisation and translating customer insights into impactful product initiatives that resonate with the target audience.
  • Strong analytical skills with the ability to leverage data and insights to make informed product decisions and measure the impact of rider proposition initiatives.
  • A strong communicator with excellent verbal, written and storytelling skills, capable of effectively persuading and influencing stakeholders at all levels.
  • Strong technical skills and a excellent attention to detail in implementation
  • Familiarity with building and maintaining services for backend systems and platform applications.
  • Understanding of features and initiatives related to compliance and fraud prevention within the context of platform applications.
  • Ability to support and drive key initiatives across feature-based teams as needed.

Why Deliveroo Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity At Deliveroo, we know that people are the heart of the business and we prioritize their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are—your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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