The Team

The Trust team safeguards fraud protection for Deliveroo, our consumers, riders, and restaurant partners. We are looking for a analytical Senior Fraud Analyst to join our London-based team, working on a hybrid schedule with three days in the office each week..

The Role

The Senior Fraud Analyst will take the lead on customer and partner related projects and meaningfully contribute in mitigation of fraud & abuse globally for Deliveroo. You will manage project by developing prevention strategies and driving key performance metrics relating to payment fraud, abusive refunds & account takeover rates while minimising impact on genuine customers. You will partner with Product, Engineering, Data Science, Customer Care, Compliance & outsource teams to detect & prevent both fraud & abuse globally. You will be reporting to Global Fraud Operation Manager.

What you'll be doing

• Own daily customer fraud & abuse related processes, escalations & prevention strategies
• Lead quarterly programs to reduce the overall impact of fraud & abuse within the business
• Review suspicious, high-risk activities/customer profiles and alerts to decide further steps/action through fraud management tools
• Provide subject matter expertise on investigations/escalations to the tech, operations & leadership teams
• Engage with stakeholders to understand business requirements and deliver strategic fraud prevention measures
• Building dashboards/ reporting lines on fraud & abuse, making strategic recommendations to the business and contributing towards future product enhancements
• Support the Fraud Operations Manager to maintain and improve internal policies, procedures & documentation

What you need

• At least 3+ years of experience in a fraud or abuse prevention role at the merchant level
• Direct experience maximising machine learning & rule-based fraud prevention tooling (such as Ravelin/Sift/Signifyd etc)
• Experience of driving fraud protection process changes, working with a wider range of stakeholders and measuring the success of fraud prevention-related changes
• Possess analytical skills with demonstrated proficiency in interpreting fraudulent data using tools like Looker.
• Adept at articulating ideas, theories, and documented proposals to leadership and operations teams, driving impactful fraud prevention projects.
• Demonstrated success in forging robust relationships with external stakeholders, operations teams, and outsourcing partners.
• SQL is preferred but not essential

Why Deliveroo?

Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story.

We want to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way people think about food. We're a technology-driven company at the forefront of the most rapidly expanding industry in the world, so join us for the ride.

Workplace & Diversity

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is experience with (most) food and a desire to be part of one of the fastest-growing startups in an exciting space.

Benefits

At Deliveroo, we believe that our employees are our most valuable asset. We are committed to providing a comprehensive benefits package that supports their well-being, financial security, and work-life balance. Join our team and enjoy your benefits such as Health Insurance , on-site Gym, Paid time off, Professional development.