The Process Engineer optimize, finalize and implement working process in oversea customer service centers, including but not limit to repair and test processes. Essential Functions All essential duties are able to perform with or without reasonable accommodation to all individuals with or without disability. - Optimize, finalize and implement working process in customer service center, including but not limit to maintenance and test process - Follow up with the technical problems from customer service center and provide solutions or corrective actions - Implement new company policy in customer service center, define the criteria and regulations, audit the execution on a regular basis - Summarize and feedback technical issues found in repair process - Summarize and feedback quality issues found in repair process - Set up quality standard and Quality Control process, define the specifics, collect and analyze data - Draft technical documents and update them on a regular basis (SOP, WI, etc.) - Conduct inventory quality audit and generate report - Conduct routine sampling and quality control checks after repairs to ensure the proper functioning and reliability of repaired devices. - Calibrate and adjust electronic equipment and fixtures to meet manufacturer specifications and performance standards. - Participate in NPI deployment to service center, including product training, repair testing fixture/software setup - Facilitate and feedback engineering related tasks from Headquarter - Support overseeing day-to-day operations of the DJI’s contract service centers and ensure all improvements are taken into place timely - Collaborate with team members and other departments to provide repair solution, technical expertise and support for resolving repair related issues. - Perform other job-related duties as assigned 15. Perform other job-related duties as assigned

Requirements:

Education - Bachelor degree or higher in Engineering or related technical field; Experience - 5+ years of related experience in manufacturing and service center environment required - DJI drone experience/knowledge is highly preferred Knowledge and Skills - Knowledge of RF equipment and wireless technology are required - Have experience about Lean - Have knowledge about ISO system - Be able to build the standard production process - Camera knowledge preferred - Previous experience using Project Management Software; Word Processing Software (Word); Google Docs Software; CRM Software preferred Other Characteristics - Must be team player - Must be organized - High attention to detail - Has a “can-do” attitude - Must have excellent communication skills - Ability to use English as a working language, professional proficiency required - Ability to read, write and speak Mandarin Chinese fluently, native or bilingual proficiency preferred Supervisory responsibility This position has no supervisory responsibilities. Physical demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to sit and use fingers to manually input data and write as well as talk and hear to communicate with other employees. Specific vision abilities required by this job include near acuity, color vision, field of vision and ability to adjust focus. The employee will be expected to sit in front of a computer to look at the computer screen. The position has sedentary lifting requirements. May occasionally lift and/or move up to 50 pounds. 【Pay Range: 65k – 150k】

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