Responsibilities:
The Process Engineer optimize, finalize and implement working process in oversea customer service centers, including but not limit to assembly and test processes, and assist the manager to maintain the accounts by providing continuous support. Essential Functions All essential duties are able to perform with or without reasonable accommodation to all individuals with or without disability. • Responsible for the quality improvement of the after-sales process and the formulation of related documents; • Responsible for abnormal analysis of production process, follow-up and track improvement, output improvement report; • Summarize various abnormal phenomena and causes, and create corresponding quality control standards, processing procedures and work instructions; • New product introduction follow-up and the creating inspection standards and key control items; • Responsible for analyzing customer complaints/negative feedback cases, assist with the internal continuous improvement, and enhancing customer satisfaction; • Responsible for routine data collection, analysis, and summary of abnormal models, and organize various departments to for training; • Responsible for the creation and optimization of product inspection and quality control procedures; • Analyze the bounce repairs and promote continuous improvement; • Complete other tasks arranged by superiors • Set up quality standard and Quality Control process, define the specifics, collect and analyze data • Draft technical documents and update them on a regular basis (SOP, WI, etc.) • Participate in NPI deployment to service center, including product training, repair testing fixture/software setup • Collaborate with team members and other departments to provide repair solution, technical expertise and support for resolving repair related issues. • Perform other job-related duties as assigned