Responsibilities:
1. Lead the development and optimization of standardized team processes, ensuring alignment with NA GKAS goals, and drive the implementation of process digitization initiatives. 2. Provide process management support to the team, ensuring the effective execution of workflows and enhancing overall operational efficiency. 3. Collaborate on process improvement projects, facilitate cross-departmental coordination, and oversee the successful implementation of project objectives and team KPI. 4. Maintain the relationship & corporate with the DJI Sales team to fulfill clients’ needs and handle major complaints to achieve aftersales targets in North America Region. 5. Handle major complaints in the region. 6. Optimize the cultural difference to serve the US market smoothly in terms of regulations, work efficiency, technical needs, and translation. 7. Perform other job duties as assigned
Requirements:
Education - Bachelor’s degree from a four-year university, preferably project management degrees. Experience - Have experience in B2B after sales realm, understand the pain point of providing service to business clients - DJI drone experience/knowledge is highly preferred Knowledge and Skillsets - Strong communication and collaboration skills; - Strong execution skills, be able to launch policy changes and improvements; - Strong learning ability, strong passion in learning new products; - Work well under pressure, be able to adapt - Proficient in Microsoft office/ Cloud-based software is a must - Bilingual in English and Mandarin speaking is a plus. - Part 107 certificate preferred Travel Requirements Up to 20% of domestic travel is expected for this position. Supervisory responsibility This position has no supervisory responsibilities Physical demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to sit and use fingers to manually input data and write as well as talk and hear to communicate with other employees. Specific vision abilities required by this job include near acuity, color vision, field of vision and ability to adjust focus. The employee will be expected to sit in front of a computer to look at the computer screen. The position has sedentary lifting requirements. May occasionally lift and/or move up to 50 pounds.
