126157-Senior Key Account Specialist(E-bike, U.S.)

DJI

DJI

Sales & Business Development
burbank, ca, usa
Posted on Jun 26, 2025

126157-Senior Key Account Specialist(E-bike, U.S.)

Location
Burbank(California)

Position
Marketing and Sales


Responsibilities:

Take full ownership of regional retail operations and management for the consumer-facing (ToC) business segment, ensuring satisfaction for both retail stores and end users. • Based in Burbank, California, with approximately one-third of the year spent visiting and supporting retail stores across assigned regions. • Follow up on e-Bike and spare parts sales, including inventory management and account receivables collection. • Oversee daily operations of stores within the region, including but not limited to: routine store visits, staff training, in-store display management, demo bike oversight, technical support, service case tracking, operations monitoring, and service fee settlement. • Maintain strong relationships between Amflow and retail stores. Support daily communications and continuously optimize store operations in the region to enhance the sales and service experience for both partners and end customers. • Coordinate and resolve major customer complaints or crises within the region, and swiftly complete first-line investigation tasks as assigned by supervisors.

Requirements:

• Bachelor's degree or higher in Business Management, Marketing, or a related field. • Strong execution and communication skills, customer service mindset, and enthusiasm for supporting retail partners; highly responsible and proactive. • Experience in integrated sales and service operations. Candidates with technical ability, cycling industry experience, or a personal passion for cycling are preferred. • Proficiency in speaking and understanding Mandarin is required, with preference for candidates who can also write in Mandarin. Proficiency in English for professional communication • Strong learning ability; must hold a valid driver’s license and be capable of riding a bicycle. • Willingness to travel extensively and independently within the assigned territory. Minimum 50% travel required • Proficiency in Microsoft Office and related office skills.