Responsibilities:
Duration: At least for 6 months Working Hours: 40 hours/week – negotiable About the Role: We are looking for a data-savvy, communicative, and user-experience-oriented intern to join our overseas repair outsourcing management team. This role will support repair outsourcing projects across Europe, with a focus on continuous improvement in operational efficiency, service quality, and customer experience. Key Responsibilities: 1. KPI Monitoring and Data Analysis • Regularly monitor key operational KPIs (e.g., repair turnaround time, customer satisfaction, inventory turnover), and generate visualized reports • Identify issues through data analysis, propose actionable improvement initiatives, and assist in implementation 2. Internal and External Coordination • Support communication and coordination with external repair vendors, internal business teams, finance, logistics, and call centers to ensure effective execution of solutions • Follow up on meeting minutes and action items to drive issue resolution and project progress 3. Regional Service Research & Experience Optimization • Participate in service research within the region to understand local repair processes, customer feedback, and pain points • Identify areas for improvement from the end-to-end customer service journey and assist in developing enhancement plans 4. Daily Operational Support • Maintain project documentation and update process materials • Support administrative tasks including contract tracking, payment processes, and workflow follow-up