On a daily basis, you will have to receive, qualify and process IT requests and incidents coming from Doctolibers working in the 3 countries in which Doctolib is established today (Germany, France, Italy).

Missions:

Remote:

• Serve as the single point of contact for users requiring IT support (phone call, open ticket on the helpdesk platform).
• Handling of level 1 requests and incidents: access to applications, technical diagnosis, etc.
• Accompany the user from the opening of the ticket to its complete resolution
• Escalation of incidents to local IT Support teams (level 2).
• Detect incidents or recurring requests with a view to continuous improvement.
• Propose automation or processes to improve user satisfaction

On site:

• Being responsible of the IT Corner in our office in Berlin
• Meeting room management: test, update, replace hardware.

Possibility of evolution towards IT Support lvl 2 in a local team.

Competencies:

• You are service-oriented and solution-maker
• You are a good listener and ask relevant questions in order to reassure the users
• You are rigorous and autonomous, without forgetting teamwork.
• You know how to adapt to change and prioritize your daily tasks
• You speak English

What we offer

• Employee share plan for every Doctoliber
• Supplementary Health Insurance
• Partnership for retirement funds with Ciao Elsa
• Quarterly or monthly bonus (based on your position)
• Parental care program (1 month off in addition to the legal parental leave and 0,5 days off per child when the school starts)

• Solidarity Days (2 days per year to help health charities and create a positive social impact)
• Wellbeing program (free mental health and coaching offer with our partner moka.care)

• A flexible workplace policy offering both hybrid and office-based mode
• Flexibility days allowing to work in EU countries and the UK 10 days per year

• Sport Partnership with FitPrime
• Reimbursement of public transportation
• Flu vaccination offered every December
• Relocation support for international mobilities
• Slean voucher for home-office furniture

About Doctolib

Founded in 2013, Doctolib is one of Europe’s fastest growing healthcare technology companies. Everyday we strive to fulfill three entrepreneurial missions:

• Improve the daily life of healthcare personnel
• Improve patient access to healthcare and patient health
• Build a team of entrepreneurs with humanist values

At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you!

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