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Product Knowledge Lead (x/f/m)

Doctolib

Doctolib

Product
Paris, France
Posted on Friday, June 14, 2024

The team you’ll be joining

As a Product Knowledge lead, you'll join Doctolib’s Product department and work hand-in-hand with product managers as well as customers facing teams on a daily basis.

Our two main missions are to:

  • Create and maintain a well-organised and easily accessible product knowledge database.
  • Transfer this knowledge to the right audience at the right moment, ensuring all users, whether they are patients, HCPs or Doctolibers, master our suite of solutions.

What you’ll do

Doctolib is seeking a highly skilled Product Knowledge Lead to join our team. As the bridge between product managers and key stakeholders, you will play a pivotal role in optimising processes, ensuring timely and effective coordination, and facilitating seamless communication. You will also serve as the ambassador of Product Knowledge at Doctolib, driving internal initiatives such as product trainings and live demos to enhance adoption and understanding. Join us in shaping the future of healthcare!

Key Responsibilities


Ensure Product Knowledge processes and best practices are implemented:Act as a key sparring partner with product managers, Monitor and challenge existing processes, always aiming for the highest quality standards,

    • Own Product Knowledge KPIs, Monitor related KPIs and prepare Monthly report on them,
    • Lead and facilitate the Product champions community.
  • Be in charge of internal marketing of product trainings and monitor their completion:
    • Develop and implement any new ritual, milestone or process to improve our quality of work ensuring alignment with company objectives and industry best practices,
    • Create a structured library gathering all product knowledge resources and make them accessible by all Doctolibers,
    • Foster a culture of continuous improvement by analysing outcomes and incorporating learnings.
  • Manage the Product Knowledge and training working student.

Who you are

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

You could be our next team mate if:

  • You have + 5 years of working experience of which at least a first experience in knowledge management or knowledge enablement or product management.
  • You have a can-do attitude, collaborative, extra-mile and positive mindset.
  • You have strong analytical and problem-solving skills, coupled with a structured and methodical approach.
  • You possess strong advisory skills, with the ability to federate stakeholders around your vision, coupled with excellent interpersonal and communication skills.
  • You are proficient in Excel or Gsheet. SQL is a plus. You are fluent in English. French or German is a plus.

The interview process

  • 45’ itw with the Talent Partner
  • 60’ itw with the Product Knowledge Team Manager
  • Case study
  • Final interview with the Head of Product Marketing & Knowledge

Job details

  • Permanent position
  • Full Time
  • Workplace: Levallois-Perret
  • Hybrid mode
  • Start date: Q3/Q4
  • Remuneration: Fix + bonus on objectives (according to your profile)

A stock options plan for every Doctoliber

At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you!

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If you wish to exercise your rights or if you have any questions about the processing of your data, you can write to us at [email protected].