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IT Support Specialist - Nantes (x/f/m)



IT, Customer Service
Nantes, France
Posted on Tuesday, July 9, 2024

In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Support Specialist for our Nantes office.

The missions

  • Provide IT support to users (on site and remote)
  • Provide level 2 support for incidents escalated by the service desk, Working closely with them to resolve issues in timely manner with a focus on satisfaction
  • Work in remote collaboration with the teams based abroad as well as with the squads.
  • Escalate and track tickets escalated to other support teams (Security, Technical Services, etc.).
  • Documenting resolution processes and methods. Ensure that the table of known incidents and problems is always up to date.
  • Proactively propose automation or processes to improve user satisfaction.
  • Detect recurring incidents or requests with a view to continuous improvement.
  • Participate in the qualification of new IT equipment and the testing of new applications.
  • Prepare IT packages as part of the onboarding of new arrivals.
  • Carry out onboarding and offboarding tasks in accordance with procedures and Service Level Objectives.
  • Business trips possible, to another office in France or abroad.

Your Profile :

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

  • You are a graduate of a BTS, BA (or equivalent higher level education degree) or a comparable IT oriented background
  • You have 2+ years in an IT support position
  • Experience supporting our core systems and account management tools such as MS Azure AD, Google Gsuite/Wokspace
  • You are used to contributing to projects.

Soft skills:

  • Excellent written and verbal communication skills and the ability to interact effectively with peers and clients are required.
  • Good interpersonal skills and teamwork.
  • Initiative, problem-solving skills and ability to synthesise information.
  • You are rigorous, organised and autonomous, without forgetting to report regularly to your manager on your activities.
  • You have a sense of service and are a real "solution maker".
  • You are fluent in English.

The interview process

  • An interview with the Talent Acquisition Partner
  • An interview with the Hiring Manager
  • A final interview with the team.
  • At least 1 reference check

Job details

  • Permanent position based in Nantes
  • Full Time
  • Start date: asap
  • Remuneration : fix + bonus on objectives (according to your profile)
  • Working mode : Hybrid

What we offer

  • A stock-option program for each Doctoliber
  • Quarterly bonuses and a competitive package
  • A 6-month dedicated onboarding program - the Doctolib Academy
  • Continuous training programs on all key competencies (English, soft skills, expertise)
  • Transparent internal mobility opportunities you're welcome to apply for
  • 2 days per year to help health charities and create a positive social impact - the Solidarity Days
  • Mental health and wellbeing offer in partnership with
  • The Doctolib Parent Care Program, including extended parental leave, meet-ups and inspiring conferences
  • High-quality office spaces supporting collaboration, health and wellbeing
  • A subsidy from the work council to refund part of the membership to a sport club or a creative class
  • A competitive health insurance paid 100% by the company
  • Subsidy for lunch and various food offers in our offices
  • A flexible workplace policy offering both hybrid and office-based mode
  • Flexibility days allowing to work in EU countries and the UK 10 days per year
  • A support for relocation in case of international mobilities and new joiners arriving to France, Germany and Italy from another country

At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you!

All the information transmitted via this form is processed by Doctolib for the purpose of managing applications. For more information on how Doctolib processes your application data, click here.If you wish to exercise your rights or if you have any questions about the processing of your data, you can write to us at [email protected].