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Senior Technical Program Manager



IT, Operations
San Francisco, CA, USA · Seattle, WA, USA
Posted on Tuesday, April 23, 2024

Product Designer

ID 2024-24248
US-CA-San Francisco | US-IL-Chicago | US-WA-Seattle
Product Experience
Position Type

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Product Designer, you will design elegant, customer-focused web or mobile applications for millions of DocuSign users around the globe. You will be responsible for the user interface, its architecture, interaction, user research and visual design across platforms. You are a talented, passionate, efficient designer with strong analytic skills and an inventive storyteller. You collaborate with colleagues with ease and bring cross-functional teams together around a common vision. You welcome feedback from a wide variety of stakeholders and research ideas, and tap your intuition to make the right decision in the absence of definitive facts. You adeptly balance business needs with simple, engaging, user-centered solutions. You are adept at working in an environment that is cross-functional and highly collaborative.

This position is an individual contributor role reporting to Sr. Manager, Product Design.


  • Champion design, pushing yourself to explore big ideas before narrowing in on feasible, inventive solutions that sweat the small details
  • Partner with product management, engineering, user research and tech writers to define multiple product features, owning the design execution with support from senior designers
  • Participate in and help run cross-functional design thinking workshops
  • Produce deliverables for every stage of the design process such as, storyboards, wireframes, user flows, interactive prototypes, and pixel-perfect visual assets for web and mobile
  • Utilize and contribute new patterns to DocuSign’s design system to maintain scalable design across our product ecosystem
  • Leverage data points like analytics and research to inform your work but rely on your intuition to fill in the gaps
  • Contribute to a creative, supportive culture for the entire Product Experience team

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring


  • BA/BS degree or equivalent work experience
  • 2+ years of experience designing consumer, enterprise and mobile user experiences for a large-scale web service
  • Portfolio of work inspired by user research demonstrating product design strategy, interaction design, visual design, prototyping, articulation of design rationale, strong communication and storytelling skills


  • Specialization in interaction design, visual design and design thinking, with experience in prototyping and user research
  • Proficiency with Figma
  • Experience in creative problem solving with ability to communicate clearly and articulate design decisions through the telling of compelling stories that inspire action
  • Belief that designers have a responsibility for what we put into the world and you care deeply about shipping work that reflects well on your team and your company’s brand
  • Curious and open-minded, with a growth mindset and a desire to continuously learn
  • A deep thinker and natural communicator who clearly articulates design decisions and tells compelling stories that inspire action

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $93,500.00 - $143,175.00 base salary

Illinois and Colorado: $87,400.00 - $120,175.00 base salary

Washington and New York (including NYC metro area): $87,400.00 - $128,525.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

  • Paid Time Off: earned time off, as well as paid company holidays based on region
  • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
  • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
  • Retirement Plans: select retirement and pension programs with potential for employer contributions
  • Learning and Development: options for coaching, online courses and education reimbursements
  • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.


Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster


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