ID 2024-24294

Location

BR-SP-Sao Paulo

Category

Engineering

Position Type

Regular

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We’re looking for a Client Platform Engineer proficient in MacOS and Windows environments, with a strong foundation in scripting and coding (Bash, Powershell, Python, etc.). You’ll join our Client Platform Engineering team, working across diverse automation technologies to address global end-user issues, with focus on the Fleet Management Product by keeping the systems in a desired state of compliance and configuration.

This position is an Individual Contributor role, reporting to the Senior Manager, Client Platform Engineering, Global Infrastructure and Operations.

Responsibility

• Deploy OS updates, patches, and fixes universally, prioritizing a smooth user experience through meticulous communication and phased execution plans
• Evaluate the current environment, pinpointing areas for service resilience and excellence, and propose improvements
• Create comprehensive technical documentation for seamless service transitions across various engineering tiers
• Serve as the escalation point for complex endpoint issues worldwide, offering rapid and effective solutions
• Maintain and enhance the existing code repository (Bash, Powershell, Python, AWS CLI, etc.)
• Develop and maintain automated 3rd-party app updates using Intune and Jamf Apps
• Provide support for maintaining the fleet in a desired state of configuration and compliance to meet the security vulnerability management SLA
• Stay abreast of IT industry trends, recommending enhancements and novel strategies for consistent fleet management

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in computer science or related technical field, or equivalent industry experience
• 2+ years of hands-on experience in Information Technology
• Experience with secure cloud computing and cloud services like Azure and AWS
• Demonstrated expertise in End User Services architecture
• Experience in programming/scripting languages such as Bash, PowerShell, Python, or AWS CLI

• Proficiency in JAMF and Intune endpoint management software

• Proficiency in Google Workspace administration and support

• Proficiency in ServiceNow, Atlassian Jira, and Confluence

• Exceptional stakeholder management and relationship-building skills across organizational levels
• Outstanding communication abilities to explain intricate technical concepts to non-technical stakeholders
• Excellent problem-solving skills with a data-driven decision-making approach
• Flexibility for occasional off-hours and weekend work

Preferred

• Adaptability to a fast-paced, dynamic environment while effectively managing multiple tasks
• Familiarity with complex enterprise application environments, including integrations and customizations supporting diverse business processes
• Knowledge and experience in high-scale, highly available (99.99+ uptime) systems
• Strong team collaboration skills alongside the ability to work independently with minimal supervision
• Proficient vendor management skills, including contract negotiation and performance monitoring
• Proven track record of leveraging automation tools and development expertise to deliver time and resource-saving efficiencies within End User Services
• Demonstrated experience in successful project management, delivering complex IT projects within allocated timelines and budgets

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

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