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Crisis Management Lead



San Francisco, CA, USA
Posted on Wednesday, April 24, 2024

Crisis Management Lead

ID 2024-24277
US-CA-San Francisco
Trust & Security
Position Type

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Crisis Management Lead, you will oversee the planning, coordination, and execution of crisis response and training activities globally for Docusign.

The Crisis Management Lead must be able to communicate recovery actions to the crisis team, senior management and employees. An ideal candidate must be able to make difficult decisions under pressure using critical-thinking skills, and demonstrate strong leadership and interpersonal skills to motivate and organize teams. Professionalism, poise and excellent communication skills are important when serving in the role.

An ideal candidate will be passionate about enhancing the security and resilience of the organization and in the face of complex and evolving threats.

This position is an individual contributor role reporting to the Senior Director, Security Operations.


  • Lead global Crisis Management Teams
  • Manage responses to crisis activations including facilitating response meetings, tracking action items critical to the response, conducting after action reviews following the deactivation of crisis teams, and writing after action reports documenting the response and areas for improvement
  • Ensure the completion of action items identified in after-action reports, supporting owners of action items in their completion
  • Monitor potential crises and prepare for crisis situation proactively by preparing runbooks, action plans to minimize impact to Docusign employees, business operations, or reputation
  • Develop response processes and procedures, trainings, and exercises for Crisis Management Teams
  • Build Business Resiliency Program by developing and implementing processes for conducting business impact analyses for critical business functions and developing continuity plans to support recovery from disruptions

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring


  • Bachelor’s degree in emergency management or business administration or relevant experience
  • 12+ years of relevant experience
  • 5+ years of experience in crisis communications, corporate communications, public relations, reputation management or related fields
  • Strong understanding, knowledge of and experience in application of crisis and incident management principles, practices and methods of implementation in a large and complex organization
  • Experience engaging with stakeholders, leading and facilitating application of key management processes to achieve positive organizational outcomes
  • Experience in planning, project management, and delivery of organization wide initiatives


  • Highly developed oral and written communication skills and superior interpersonal skills, including facilitation, negotiation and consultation skills to influence key senior stakeholders
  • Strong research, analytical and innovative problem solving skills in a changing and complex environment
  • Demonstrated ability to work independently in achieving goals and work as part of a multidisciplinary team
  • Relevant industry certifications such as the Institute for Crisis Management (ICM)
  • Experience working with various levels of management
  • Ability to communicate effectively with a wide variety of audiences
  • Expertise in managing multiple initiatives simultaneously; ability to collaborate with cross-functional technical teams
  • Exceptional business writing, training, communication, organizational and presentation skills

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $151,800 - $245,150 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

  • Paid Time Off: earned time off, as well as paid company holidays based on region
  • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
  • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
  • Retirement Plans: select retirement and pension programs with potential for employer contributions
  • Learning and Development: options for coaching, online courses and education reimbursements
  • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.


Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster


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