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Technical Product Manager - Identity Management



IT, Product
San Francisco, CA, USA · Seattle, WA, USA
Posted on Friday, May 3, 2024

Technical Product Manager - Identity Management

ID 2024-24363
US-CA-San Francisco | US-WA-Seattle
Product Management
Position Type

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Are you passionate about the world of digital identity? Do you thrive on solving complex technical challenges while delivering exceptional value to customers? We're seeking a dedicated Technical Product Manager to join our Identity and Access Management team. In this role, you'll play a crucial part in defining how Docusign's customers handle their users within our platform, their access to resources, and how users collaborate with others to create and manage agreements.

You will have to think about how to build experiences for customers of all sizes, from very small businesses to large multinational enterprises. You will be tasked with creating innovative solutions for identity management across UI and APIs, with a focus on adopting industry standards like SCIM and working across the industry to shape the evolution of those standards.

In this position, you will have to partner closely with other parts of the product and technology organization, design and research, support, legal teams, and more. You will bring a high level of technical expertise on distributed systems, working closely with engineers to ensure high reliability and scalability of our platform.

This position is an individual contributor role reporting to the Director of Product Management – Identity and Security.


  • Define and drive the strategy for how Docusign's customers manage their employees' access to resources, focusing on SCIM functionality
  • Evaluate and optimize how groups are used by customers to streamline employee access
  • Lead the implementation of new features and enhancements related to identity and access management, ensuring alignment with customer needs and industry best practices
  • Collaborate closely with cross-functional teams including engineering, design, and customer success to prioritize and deliver impactful solutions
  • Act as a subject matter expert, providing guidance and thought leadership on identity management trends and technologies
  • Champion customer feedback and insights to continuously improve our products and services

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring


  • Bachelor's degree in Computer Science, Engineering, or related field
  • 2+ years of experience as a Technical Product Manager or similar role, with a focus on identity and access management
  • Deep understanding of identity protocols and standards such as SCIM, OAuth, and SAML
  • Experience with API design principles


  • Excellent communication skills with the ability to influence stakeholders at all levels
  • Strong technical aptitude
  • Advanced degree preferred in Computer Science, Engineering, or related field
  • Strong analytical and problem-solving skills, with a data-driven approach to decision-making

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $93,500.00 - $143,175.00 base salary

Illinois and Colorado: $87,400.00 - $120,175.00 base salary

Washington and New York (including NYC metro area): $87,400.00 - $128,525.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

  • Paid Time Off: earned time off, as well as paid company holidays based on region
  • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
  • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
  • Retirement Plans: select retirement and pension programs with potential for employer contributions
  • Learning and Development: options for coaching, online courses and education reimbursements
  • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.


Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster


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